Locally led, nationally connected, centrally supported
Animal Emergency Australia (AEA) is Australia's largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.
We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes.
Animal Emergency Service (AES) Hawthorn East
AES Hawthorn East is one of the leading 24-hour emergency animal hospitals in Melbourne, operating 7 days a week, 365 days per year. At AES Hawthorn East, part of the Animal Emergency Australia (AEA) network, you'll collaborate with some of the most highly skilled ECC professionals in the industry, with a strong culture of mentorship and knowledge sharing.
With a team of 80+ veterinary professionals and support staff, AES Hawthorn East combines clinical capability with a solid, people-first culture. We are committed to clinical excellence, innovation, and building environments where our people can perform at their best and grow meaningful careers.
About the Role
The Vet Team Manager plays a critical role in the operational success of AES Hawthorn East. Reporting to the Hospital Director, you will lead people, operational and commercial initiatives that support exceptional patient care, client experience and hospital performance.
Key responsibilities
Lead the performance, engagement, and development of the veterinary team
Drive a high-performance, values-led culture built on accountability and trust
Oversee recruitment, onboarding, and workforce planning to ensure capability and capacity
Lead and support team through coaching, development, feedback and performance conversations
Manage and embed change initiatives and continuous improvement activities
Ensure effective rostering, workforce sustainability, and operational coverage




Support financial performance through labour cost management, efficiency, and reporting insights
Partner with clinical and operational leaders to optimise patient outcomes and service delivery
Strengthen collaboration across multi-disciplinary teams
Drive compliance with WHS, policies, and AEA standards
About You
While we are open minded to a range of transferrable skills and backgrounds, you will likely be a person who:
Thrives in complexity and brings calm to chaos
Balances empathy with accountability
Loves leading people and helping them grow and succeed with confidence supporting HR processes
You will also bring
Prior experience as a people leader
Knowledge and experience of vet services or other clinical services advantageous but not essential
Effective communication skills, with the ability to coach, motivate and support
Ability to thrive in providing exceptional client and patient experience
Expertise delivering multiple projects from concept to completion
Proficient in Microsoft Office applications, particularly Word and Excel
What We Offer
Remuneration for this role is c. $120,000 to 130,000 base + super + 17.5% leave loading
Pet well-being discounts (including discounted treatment and products)
Discounted gym memberships (Fitness Passport)
Dedicated wellbeing committee for our employees
Access to our Employee Assistance Program (psychology, nutrition, sleep)
Strong internal Continuing Education program and education allowance
Refer a Friend program & rewards
At Animal Emergency Australia, we know that different backgrounds, experiences and perspectives make our teams stronger. We're proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages. If you require any adjustments during the recruitment process, we're happy to help.
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📌 Veterinary Team Manager (Melbourne)
🏢 Animal Emergency Australia
📍 Melbourne