Join a high-performing Rewards & Loyalty Contact Centre Team
Location: St Leonards - Close to Public Transport
Career Development and Global Brand Exposure
Outstanding workplace culture and employee experience
Join a high-performing Rewards & Loyalty contact centre team
Hybrid work, career development and global brand exposure
Join a high-performing Rewards & Loyalty Contact Centre Team
Location: St Leonards - Close to Public Transport
Career Development and Global Brand Exposure
Contact Centre Representative - St Leonards
Outstanding workplace culture and employee experience
Join a high-performing Rewards & Loyalty contact centre team
Hybrid work, career development and global brand exposure
The Company
Our client is a global leader in payments technology, supporting millions of consumers and businesses worldwide. With a large, well-structured contact centre operation and a 24/7 service model, they deliver customer support across rewards, loyalty, and product assistance. The organisation operates at global scale, offering access to best-in-class training, systems and customer experience standards.
The Role
As a Contact Centre Representative, you will manage inbound customer enquiries relating to orders, product details, returns, quotes, and general service needs. You'll also support occasional outbound campaigns tied to sales or marketing initiatives. Working within the Rewards & Loyalty team, you'll maintain accurate records, support customer satisfaction, and contribute to a high-quality service environment.
Key Responsibilities
Handle inbound customer calls across orders, product queries, returns and quotes
Recommend alternative,



cross-sell or up-sell products
Support outbound telesales campaigns when required
Maintain accurate manual and electronic records
Prepare reports, documents and data for analysis
Follow quality, productivity and compliance standards
Stay current on promotional programs and internal policies
Complete required training across product, policy and systems
Meet effectiveness, efficiency and schedule adherence targets
Support additional tasks or projects aligned to your skills
What You Bring to the Table
Strong customer service capability and clear communication skills
Higher School Certificate (or equivalent)
Experience in customer service, retail, hospitality or contact centre
Proficiency with MS Office and general computer literacy
Ability to problem solve, multi-task and adapt in real time
Skilled written, verbal and phone communication skills
Customer-focused approach with high attention to detail
Ability to work autonomously and remain accountable
Benefits
Hybrid workplace environment with supportive team culture
Industry-leading customer experience certification and training
Career progression pathways within a global organisation
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a committed team working with over 6, 000 clients across North America, Europe and Asia-Pacific. As an industry leader in talent solutions and technology services, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
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📌 Contact Centre Representative (New South Wales)
🏢 TEKsystems
📍 New South Wales