AI Implementation Lead - Shared Services - IT
Incredible opportunity to play a critical role in expanding Metricon's AI Practice by leading the implementation, adoption and value realisation of AI initiatives across the business.
Working closely with business leaders, technology teams and external partners, you'll help identify and deliver practical AI solutions that improve productivity, customer experience, operational efficiency and decision making.
Based in our brand new Notting Hill Office with stand up desks, ergonomic chairs and free onsite parking.
This role is collaborative and business facing. You'll partner with stakeholders across the business to discover and prioritise AI opportunities, coordinate implementation activities, drive user adoption and ensure AI solutions deliver measurable business outcomes.
The role will focus on AI opportunity discovery, implementation leadership, business engagement, change management, adoption, training and value realisation.
Your responsibilities will include:Partner with business leaders, process owners and subject matter experts to identify, shape and prioritise AI opportunities across the organisation
Lead discovery workshops, stakeholder engagements and process reviews to understand business challenges and potential AI use cases
Translate business needs into clear AI initiative briefs, implementation plans and measurable business outcomes
Assess opportunities based on business value, feasibility, risk, adoption readiness and data availability
Coordinate the implementation of AI initiatives from concept through to deployment, adoption and operational handover
Collaborate with AI Engineering, Delivery, DevOps, Data, Security, Risk and Architecture teams to ensure successful outcomes
Work with Microsoft, AWS, vendors and consulting partners to support implementation activities where required
Facilitate workshops and working sessions between business and technical teams to align expectations, requirements and delivery outcomes
Drive testing, user validation, communications, training, rollout planning and early-life support activities
Develop adoption materials including playbooks, quick reference guides, FAQs, training packs and implementation guides




Champion AI literacy and confidence across the organisation by making AI solutions practical and accessible for non-technical users
Establish and support AI Champions networks to encourage adoption, knowledge sharing and continuous improvement
Track and communicate value realisation through usage metrics, productivity gains, process improvements and customer outcomes
Support responsible AI practices by partnering with Security, Privacy, Risk and Technology teams to ensure appropriate governance and controls; and
Capture lessons learned, success stories and reusable implementation frameworks to help mature Metricon's AI Practice.
Metricon will offer you:Stylish brand new Notting Hill OfficeOpportunity to help shape and expand Metricon's growing AI PracticeWork at the forefront of AI adoption and enterprise transformation
Exposure to cutting-edge Microsoft, AWS and Generative AI technologies
Lead high-impact initiatives that deliver measurable business value
Collaborate with senior leaders and stakeholders across the business
Metricon Homes Australia's largest Home Builder for the 10th Consecutive YearA culture that celebrates YOU - We believe in creating an environment where you can truly be yourself; and
Career development opportunities within a highly innovative technology function.
The successful candidate will have:Significant experience leading implementation, adoption, transformation, business improvement or technology-enabled change initiatives in enterprise environments
Demonstrated experience engaging business stakeholders to identify challenges, shape opportunities and drive successful implementation outcomes
Experience coordinating initiatives across business, technology and vendor teams from discovery through to implementation and benefits realisation
Robust facilitation, communication and stakeholder management skills, including workshop delivery and executive engagement
Ability to translate complex technical concepts into practical,



business-focused language
Experience preparing business cases, use case documentation, implementation plans, stakeholder maps, training materials and adoption artefacts
Experience supporting organisational change activities, including communications, training, readiness assessments and adoption measurement
Practical understanding of Microsoft 365 Copilot, Copilot Studio, Power Platform, AWS Bedrock and AI Services or similar AI and automation technologies
Understanding of AI implementation considerations, including governance, privacy, security, risk and operational support requirements
Experience partnering with technical teams including AI Engineers, Developers, Architects, Data and Security specialists
Ability to track and communicate implementation progress, adoption metrics, benefits realisation and business outcomes
Demonstrated ability to build trusted relationships and influence stakeholders at all levels; and
Strong analytical and problem-solving capability with a focus on delivering practical, measurable value.
Desired Experience:
Experience establishing or supporting an AI Practice, AI Centre of Excellence, Automation Practice or Digital Enablement function
Experience implementing AI, automation, digital workplace, CRM, ERP, workflow or business transformation initiatives
Experience supporting Microsoft 365 Copilot adoption, Copilot Studio, Power Platform, Teams and SharePoint implementations
Awareness of Microsoft and AWS AI services, generative AI capabilities, AI agents and workflow automation solutions
Experience within construction, customer service, CRM, ERP, HCM, procurement or field operations environments would be highly regarded
Experience working with vendors, technology partners and consulting organisations
Understanding of governance, privacy, security and responsible AI principles
Excellent interpersonal, collaboration and stakeholder management skills
Proven ability to lead, influence and negotiate across multiple stakeholder groups; and
Conceptual thinker with a pragmatic delivery mindset and strong problem-solving capability.
This role requires a national police check to be undertaken by the successful candidate.
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📌 Ai Implementation Lead (Melbourne)
🏢 Metricon Homes
📍 Melbourne