Closing Date:
21 August ****
face2face reference:
******
Locations:
Richmond, VIC
Contract Duration:
ASAP to 31 December **** (Possible extension pending approval)
Why Join?
Drive meaningful service improvements that enhance participant experiences
Lead co-design workshops and influence organisation-wide outcomes
Work in a collaborative, multidisciplinary service design environment
Shape future-state services through research, insights and innovation
Enjoy a hybrid working arrangement with flexibility and autonomy
Contribute to initiatives with genuine social and community impact
About the Role
This role is responsible for designing and improving end-to-end services through human-centred design methodologies. Working closely with participants, stakeholders and multidisciplinary teams, you will conduct research, facilitate co-design activities, map service journeys and deliver practical improvements that enhance user experiences and business outcomes.
Key Responsibilities
Conduct research and analyse insights to identify participant and staff needs
Facilitate workshops, co-design sessions and design-thinking activities
Develop current and future-state service journeys and process maps




Advocate for user needs and stakeholder perspectives throughout projects
Evaluate and refine service concepts, processes and experience improvements
Collaborate with internal teams to deliver effective service design outcomes
Skills & Experience
Experience applying human-centred design and service design methodologies
Solid workshop facilitation, co-design and stakeholder engagement skills
Ability to conduct research and translate insights into practical solutions
Experience mapping customer journeys, processes and service experiences
Strong analytical, problem-solving and communication capabilities
Experience working within Agile or multidisciplinary delivery teams preferred
Experience working within Agile or multidisciplinary delivery environments
Capability in journey mapping and service blueprinting methodologies
Understanding of Digital Service Standards and accessibility principles
Knowledge of inclusive design practices to support equitable experiences
Strong strategic thinking and ability to navigate complex challenges
Experience contributing to iterative service and product improvements
Australian Citizenship is a mandatory requirement for this position.
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📌 Aps 6 Service Designer (Melbourne)
🏢 face2face Recruitment
📍 Melbourne