Team Leader - Property Settlement Administration
Our client is a successful, fast growing and progressive
Legal Technology
firm who boast numerous awards as one of Australia's top employers. This is an amazing opportunity for a highly organised and enthusiastic person to lead their QLD Settlement Support Administration team - a fabulous way to apply your legal practice experience and Team Leader skills to a new and exciting field.
Reporting to the National Operations Manager in this fast-paced environment, you will be responsible for providing day-to-day leadership, coaching and operational oversight for the Settlement Support Team. The position balances hands-on Settlement Administration with responsibility for team performance, workflow allocation, capability development and service excellence. Specifically this involves:
Allocating daily workload and monitoring team performance to ensure timely completion of settlements and lodgements
Overseeing and supporting management of shared communication channels, ensuring correspondence is actioned promptly
Continuously reviewing and improving operational processes to drive efficiency and scalability
Overseeing quality and accuracy of post-nonconditional settlement tasks including adjustments, transfer preparation, stamping and cheque directions
Acting as an escalation point for complex matters or client concern
Providing day-to-day coaching, guidance and operational support to Settlement Support Officers
Supporting recruitment, onboarding and training of recent team members
Identifying skill gaps and coordinating training
Modelling exceptional client service standards
Supporting the team in resolving difficult client situations
Partnering with key clients to understand needs, identify improvement opportunities and strengthen long-term relationships
Maintaining a reduced but active settlement file load to stay close to operational realities and support peak periods
The Company offer amazing staff benefits including:
Full platinum gym membership
Fully stocked kitchens offering breakfasts & snacks
Lunches 3 days per week
Free barista coffees
Monthly massages
5 additional 'be me' days on top of normal annual leave (and more!).
Their work environment is supportive, collaborative and a place you will be truly recognised and rewarded for your efforts.
Offices are in the CBD and this permanent full time position offers 2 days per week WFH. Salary guide is $90,000 - $100,000 + Super depending on experience and standard hours are 8.30am to 5.00pm.
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