Hotel Service Manager
Ngadju Enterprises Pty Ltd Norseman WA ****
Permanent Full time
Base pay Above avg.
$80,000 - $90,000
Match score
Key points we found
Manage day-to-day operations of the motel and restaurant
Ensure exceptional customer service and staff management
Oversee housekeeping and restaurant operations while maintaining compliance with health standards
The Ngadju Gateway Motel, situated in Norseman, Western Australia, is strategically geographically located and is a key stop for travellers crossing the Nullarbor. Proudly owned and operated by Ngadju Enterprises Pty Ltd, a wholly owned subsidiary and the enterprise arm of the Ngadju Native Title Aboriginal Corporation RNTBC (NNTAC), the motel is in the heart of Ngadju Country and provides home-style accommodation, with a fully functioning restaurant and focus on customer service for all travellers and visitors to the area.
NNTAC are currently seeking an experienced Hotel Services Manager to run the day to day operations of the Motel and Restaurant. Reporting to the Motel Manager, this role requires on site management ensuring exceptional customer service, efficient management of staff and resources, and the overall profitability of the business.
This is a hands‐on leadership role that ensures the smooth running of the business and a consistently high level of guest satisfaction. Ideally the Hotel Service Manager will live onsite.
People Management
Support the onboarding of new starters
Support the Motel Manager will HR Administration eg; contract issuing, policy sign off, and entering into Deputy
Provide initial training in policies, procedures and safety regulations/systems
Train and coach employees where required.
Supervise and coordinate the activities of hotel service workers.
Guest Services
Check‐in and check‐out procedures, handling reservations and guest inquiries.
Providing information about the motel and the local area.




Addressing guest and motel staff complaints and resolving issues.
Promoting the motel and providing excellent customer service.
Monitor guest feedback (including online reviews) and report trends
Perform front office and hotel reception duties when required
Overseeing the day to day running of the motel and suggesting improvements and changes
Housekeeping /Restaurant Oversight
Overseeing cleaning and maintenance of guest rooms and common areas.
Ensuring rooms are adequately prepared for new guests.
Schedule and coordinate daily housekeeping tasks
Schedule and coordinate restaurant staff
Support housekeeping staff during peak periods or staff shortages
Ensure compliance with health, safety and hygiene standards.
Rosters and Payroll
Using Deputy, develop rosters to ensure adequate coverage and effective communications with all staff.
Payroll preparation in Deputy, ready for submission to the offsite Finance Officer.
Administrative Support
Assist with stock ordering (cleaning supplies, linen, amenities).
Maintain accurate records of staff hours and incident reports.
Support reporting duties including occupancy rates, guest complaints, and housekeeping stats
Conferring with managers to coordinate activities with other organisational units
Education And Experience
Minimum of three (3) years of experience in a similar role
Advanced Diploma or Diploma
Experience in hospitality software and online booking channels
Adaptable to change,



with the ability to effectively coordinate tasks and balance competing priorities to meet critical deadlines.
Intercultural understanding through recognition and respect.
Demonstrated attention to detail, a professional attitude and ability to maintain confidentiality.
Excellent customer service orientation and problem‐solving skills
Hands on experience with hotel/motel operations and front desk management.
Ability to be on call after hours to provide guest support and emergency management.
Competency in using property management software and Microsoft Office.
First Aid certificate (or willingness to obtain)
Police Clearance (or willingness to obtain)
Liquor Licence (or willingness to obtain)
What We Offer
Competitive salary package $80,000 -$90,000 pa + Superannuation
Full‐time, long‐term position.
Accommodation and meals provided
Chance to make a meaningful difference to people's lives.
A diverse and rewarding workplace where every day is different.
Skills
Conflict Resolution
Customer service
First Aid Certification
Front desk operations
Health and safety standards
Housekeeping Oversight
Intercultural understanding
Liquor Licence
Microsoft Office
Payroll Management
People management
Police clearance
Property management software
Reservation management
Restaurant Management
Staff training
Stock control
Perks & benefits
Accommodation and Meals provided
Competitive salary package
Opportunity to make a meaningful difference to peoples lives.
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