Travel Operations Specialist - ANZ
Job no:
******
Brand:
Global Supply
Work type:
Full time
Location:
New South Wales, Queensland, South Australia, Victoria, Western Australia, Current Zealand
Categories:
Sales and Customer Service, Operations and Logistics
About the Opportunity
The Travel Operations Specialist – Content is a subject matter expert in content distribution, load optimisation and the systems that support accurate and timely delivery of Air content across the Global Supply team.
This role provides expert consultancy and third-level escalation support to internal and external stakeholders, including Consultant Support teams, brands, Corporate account managers, offshore partners, Procurement, Technology and management.
You will be responsible for ensuring that negotiated and published content is distributed accurately, consistently and within a timely manner to support travel bookings and uphold customer satisfaction standards.
You are someone who embraces the use of artificial intelligence and automation tools to enhance data accuracy, improve content optimisation outcomes and drive operational excellence.
At all levels, the Travel Operations Specialist - Content contributes to a culture of continuous improvement, revenue optimisation and innovation, with increasing scope, autonomy and influence as seniority grows.
What you will be doing:
Handling third level support escalations through a variety of channels, including any support cases raised to you ensuring issues are fully understood and clearly documented
Proactively identify trends and identify opportunities to simplify or streamline operational processes
Work with Supply Business Improvement Managers in creating and validating processes to enhance business productivity through automation, artificial intelligence and offshoring
Manage and support automation tools including robotic process automation and chatbots, ensuring maximum effectiveness and uptake across content operations
Stay current with emerging artificial intelligence and automation developments relevant to content load and optimisation, and proactively identify opportunities to apply new capabilities
Engage with stakeholders to identify and communicate business risks and opportunities




Liaising with internal support business to limit duplication and ensure consistency in delivery of knowledge and resource
Complete Testing, communications and deployment of fulfilment solutions and/or content and quantify any impacts to people, processes or systems
Development and management of knowledge articles in conjunction with internal stakeholders utilising artificial intelligence tools to support documentation, consistency and accessibility where appropriate
Providing expertise for upskilling of Support and Offshore team members to consistently improve the delivery of consultant support and training
Expert of content and optimisation across all brands and accounting for their unique requirements
Manage and maintain multi-level relationships both internal and external relationships with key business stakeholders across suppliers, Corporate, Leisure and Supply
Hours:
The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some reasonable outside of standard office hours to service global business partners
Location:
The role can be based in all AU/NZ locations with FCTG HQ's
What you will need:
Essential
Minimum of 3+ years' travel industry experience
Experience working with GDS systems, including ticketing
Demonstrated problem solving and root cause identification skills
Exceptional communication and stakeholder engagement skills
Added Advantage
1-2 years' leadership experience
Experience in content load, revenue optimisation and Air distribution
Multi GDS knowledge
Experience in business analysis or project management
Experience in process design and implementation / delivery roles
Experience working with automation tools, robotic process automation or artificial intelligence applications
Experience working with offshore partners
What you will enjoy:
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd ****
People:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability,regardless ofrace, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia's leading retailers,health and wellness providers, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end-of-trip facilities
Mental Health: Support and Employee Assistance Program for staff and family
Social: Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in ****)and huge EOFY Celebration
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environment
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia/NZ without restriction or requiring visa sponsorship.
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies.
Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close:
#J-*****-Ljbffr

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