Job Title : Senior Associate – Workplace Services
Role – System Analyst
Location - Sydney
Duties & Responsibilities:
Proven experience in analysing and documenting business requirements and processes and translating these into fit for purpose IT systems, policies and procedures.
1-2 years of providing advanced IT Support and Change Management in a medium to large organization.
Software deployment experience within a large enterprise.
Experience in the installation of various IT infrastructure such as routers, switches, wireless access points, UPS, ATS, PDU.
Experience working with Infrastructure project delivery teams.
Proven ability to support current version Windows OS.
Proven ability to support other - Microsoft applications(Project, Visio, etc.)
Proven ability to support mainstream vendor client applications, Adobe, Teams, Oracle, etc.
Understanding of SCCM Framework for software deployments.
Airline and/or travel industry experience Requirement Essential Desirable Skills.
Proven ability to support Microsoft Windows SOE Environments including Windows 10.
Proven ability to support Apple Mac OS and to support the Microsoft Office and 365 suite.
Proven ability to administer Active Directory & Exchange Servers.
Ability to support and troubleshoot Mobile Device Operating Systems (Android, iPadOS iOS, Windows)
Ability to work with differing stakeholders and demonstrated practical skills associated with management and operational support of IT infrastructure and associated technical architecture.
A proven ability to build strong relationships that result in trust and rofessional, Confident & Positive Attitude.
Ability to install and administer computer hardware, software and networks in an Enterprise setting.
Stress and time management and IT hardware installation and configuration.
Ethernet and fibre cable patching, testing, and troubleshooting.
Knowledge of communication rack systems.
Qualification and Essential Skills and experience required for job:
Graduation with over 04 years of relevant work experience required for this role.
IT Industry Certifications or equivalent experience.
Knowledge of IT infrastructure including On Prem and Cloud Technologies.
Understanding of ITIL processes (Change Management, Incident Management, etc)
Microsoft certification(s), Tertiary qualifications in IT, ITIL
Previous experience working as part of a desktop and network support team.
Previous experience with current Windows Operating Environments.
Excellent written and verbal skills with the ability to communicate complex thoughts and ideas clearly Highly
developed interpersonal skills.
Excellent facilitation skills encompassing user & management levels.
Strong problem solving and analytical skills, and the ability to think on your feet with little oversight.
Skills Required
Active Directory
Desktop Support / VIRTUAL DESKTOP INFRASTRUCTURE
Workplace
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