Client Relations Manager - Brisbane North
Job No:
AAQ299
Client Relations Manager – Support at Home (Brisbane North, QLD)
$105,000–$110,000 (Pro Rata - FTE) + super + salary packaging
Fuel card for work and personal use
E-tag for eligible work-related travel
Clear pathway to senior and regional leadership roles
Help older people stay well, independent and engaged at home
Alzheimer's Queensland (AQ) is seeking an experienced Client Relations Manager to join our expanding Brisbane North team.
Reporting into a supportive leadership group, you will manage a portfolio of clients receiving services through the Support at Home program.
You will be responsible for developing solid client and family relationships, coordinating quality care and support services, and ensuring client funding is managed effectively to achieve the best possible outcomes.
This newly created role offers the opportunity to make an impact on the lives of older Australians while enjoying ongoing support, professional development, and clear pathways for career progression within a growing organisation.
Key responsibilities
Manage a portfolio of Support at Home clients.
Develop and review goal-focused care and service plans.
Coordinate services that promote wellness, independence, reablement and social connection.
Manage client budgets, expenditure and service utilisation.
Help clients understand their funding, fees and service options.
Build strong relationships with clients, families and service providers.
Monitor service quality and respond promptly to changing needs,



risks or concerns.
Maintain accurate records and meet quality, compliance and reporting requirements.
Strengthen local referral networks and support service growth.
About you
You are an experienced aged care or community services professional who combines solid client relationships with sound financial and operational judgement.
You will bring
Experience in Support at Home, Home Care Packages or community aged care.
A background in care management, case management or care coordination.
Confidence managing client budgets and service utilisation.
Knowledge of person-centred care, wellness and reablement.
Strong communication, organisation and problem-solving skills.
A current driver's licence and access to a reliable vehicle.
$105,000–$110,000 (Pro Rata – FTE) plus super and salary packaging.
Fuel card for both work and personal use.
E-tag for eligible work-related travel.
Autonomy supported by experienced leaders.
Career pathway to Senior Client Relations Manager or Regional Services Manager.
The opportunity to help older people remain well, connected and independent at home.
About Us
We have over 500 specialist staff who work alongside our community and residential clients.
Our philosophy of care creates a good work culture that not only advantages our staff, but benefits our clients and residents.
We focus on supporting and enabling our clients that results in quality time being spent with them and not just focusing on tasks.
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📌 Client Relations Manager - Brisbane North
🏢 Alzheimers QLD - Parent Entity - true
📍 Brisbane