COPE has been Australia's first choice for Sensitive Freight for the past 36 years. As a privately owned national organisation, supporting some of the world's most innovative and technology-driven companies. Our work involves the safe handling, transport and installation of high-value and specialised equipment across medical, IT, print and other sensitive sectors.
About the role:
Based at our Sydney Head Office, this role supports national accounts by delivering high-quality customer service and coordinating freight and project activities. You'll work closely with internal teams and customers to ensure requests are handled efficiently and professionally.
Key responsibilities include:
Managing customer enquiries with a high level of service
Coordinating national accounts and supporting Project Managers
Liaising with internal departments and external stakeholders
Using internal and third-party systems to support operations
Quoting and coordinating project work
Resolving customer queries and supporting ad-oc reporting
What you will bring to this role:




Experience in a customer service or administration-based role
Solid written and verbal communication skills
A proactive, highly motivated approach
Strong attention to detail and organisational skills
Intermediate skills in Excel and PowerPoint
Ability to manage multiple stakeholders and adapt to changing priorities
What we offer:
Working with COPE means joining a national brand with strong career pathways. We offer:
Secure full-time Monday to Friday position in a stable national business
Employee benefits including EAP and the Bridgestone Business Associates Program
Discounts on accommodation, health insurance and 200+ major retail brands, including Coles and Woolworths
Training and development opportunities across our large national business
Candidates will be required to undergo pre-employment criminal and medical checks as part of the recruitment and selection process.
#J-*****-Ljbffr

📌 Customer Service Consultant (New South Wales)
🏢 Cope Sensitive Freight
📍 New South Wales