Club Coops | Carseldine
Club Coops is looking for a confident, relationship-led Membership Sales Concierge to help more people discover, and become part of, one of Queensland's most established private health and racquet clubs.
This is a dedicated sales role at the centre of the Club's growth.
You will own the prospective member journey from the first inquiry through to tour, follow-up and membership, creating an experience that feels personal, polished and distinctly Club Coops.
About Club Coops
Founded in ****, Club Coops brings together premium fitness, wellness, racquet sports and hospitality within one connected private-club environment.
With 12 tennis courts, seven squash courts, a 24/7 gym, magnesium pool, more than 150 weekly classes, dedicated mind-body experiences and The Terrace café and social space, this is much more than a place to train.
It is a community where members come to move, connect, recover and belong.
The opportunity
As Membership Sales Concierge, you will take ownership of incoming membership enquiries and proactively move each prospect through a considered, consultative sales process.
You will learn what each prospective member is looking for, bring the Club Coops experience to life through personalised tours and recommend the membership pathway that best suits their lifestyle.
Success in this role will come from your ability to build rapport quickly, follow up consistently, maintain an active sales pipeline and convert genuine interest into long-term membership relationships.
What you'll be responsible for
Responding to telephone, digital and in-person membership enquiries
Conducting engaging, personalised tours of the Club
Understanding each prospect's goals, preferences and lifestyle
Confidently presenting relevant memberships, products and services
Managing an active sales pipeline and completing timely follow-upMaintaining accurate prospect activity and outcomes within the CRM




Working towards agreed membership sales and conversion targets
Supporting the growth of longer-term and Signature memberships
Contributing to member retention and the overall member experience
Collaborating with the wider fitness, racquet, wellness and hospitality teams
What you'll bring
You may already have membership sales experience within a health club, fitness or wellness business.
Alternatively, you may come from another consultative sales or premium customer environment where relationships, follow-up and results matter.
You will also bring:
Demonstrated experience working towards sales targets or performance measures
The confidence to lead facility tours and ask for the sale
A warm, professional and energetic communication style
Strong follow-up habits and the ability to manage multiple prospects
Experience using a CRM, membership platform or customer database
Excellent organisation and attention to detail
Content creation and social media skills, including the ability to produce engaging promotional content, will be highly regarded.
A genuine interest in health, wellness, racquet sports or active lifestyles
An openness to coaching, feedback and continuous development
Most importantly, you understand that strong sales performance and an exceptional customer experience should go hand in hand.
Why join Club Coops?
Generous remuneration plus uncapped commissions
Complimentary Club Coops membership and access to premium facilities
Ongoing sales coaching, development and opportunities to grow
A diverse product offering that gives you something meaningful to sell
An established club with a strong legacy and an exciting next chapter
A friendly, connected team across fitness, wellness, racquet and hospitality
The roster
The weekday roster is two early shifts, 9am to 5pm, and two late shifts, 11am to 7pm, plus every second Saturday.
If you work a Saturday, you will have Friday off, or another weekday.
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📌 Membership Sales Concierge (Premium Health Club) (Brisbane)
🏢 AUSactive
📍 Brisbane