Job Title: Medical Receptionist
Responsible to: Practice Manager
Job Overview
To provide a high quality reception service to all users in a skilled, courteous and efficient way.
Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.
Responsibilities
Greet and direct patients and visitors
Make appointments both in person and over the telephone
Deal with requests for home visits according to the practice protocol
Deal with general enquires from patients and external agencies
General assistance to practice team and respond to the needs of the doctors/nurses during surgery
Process daily tasks received from patients and team members
Give out test results following GP instructions
Administration
Registration of patients
Return medical records for patients who are deceased/leaving the practice
Processing patient change of address
When required process incoming mail
Scanning of hospital letters
Prepare outgoing mail
Input and extract data from the practice computer system
Prescriptions
Process repeat prescriptions in accordance with the practice policy
Hand out repeat prescriptions ensuring patient identity is verified
Deal with prescriptions queries from patients and pharmacies
General
Keep the waiting area and reception tidy at all times
Make refreshments for doctors,



other team members or visitors to the practice as requested
Ensure consulting rooms are well stocked
Any other reasonable duties assigned by manager
Confidentiality
Patients trust us with and allow us to gather sensitive information in relation to their health care needs.
They have a right to expect that staff will respect their privacy and act accordingly In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers.
They may also have access to information relating to patients and their carer, practice staff and other healthcare workers.
They may also have access to information relating to patients and the practice as a business.
All such information is strictly confidential.
Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality.
Health and Safety
The employee will observe health and safety guidelines at all times and report any potential risks identified.
Equality and Diversity
The employee will support the equality, diversity and rights of patients, carers and colleagues and respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
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📌 Medical Receptionist (New South Wales)
🏢 Allscreens Nationwide
📍 New South Wales