Job description Troocoo Troocoo Government is partnering with a large Federal Government agency to recruit an experienced APS4 Senior Service Support Officer for an initial 2-year contract based in Brisbane CBD.
This role is an agency labour hire engagement paying $***** to $***** p/hr + super, dependent on experience.
This is a frontline, service-focused position operating within a fast-paced telephony environment.
The role will provide high-quality administrative and client support, acting as an initial point of contact for clients and stakeholders while contributing to the effective delivery of important community services.
The successful candidate will bring previous relevant Federal Government experience, strong communication and interpersonal skills, and the ability to confidently navigate multiple systems while working within established processes, KPIs and service standards.
The Role As an APS4 Senior Service Support Officer, your responsibilities will include: Undertaking frontline telephony duties and managing initial client and stakeholder enquiries.
Managing client information across multiple ICT systems while meeting established KPIs and performance targets.
Supporting queue management, including monitoring telephony schedules and service standards.
Responding to process and procedural queries and providing guidance and support to team members.
Providing administrative support across service delivery functions, including data entry, record keeping and information management.
Participating in ongoing coaching, learning and development activities.




Assisting with administrative training and supporting a positive, collaborative team environment.
Working within a rostered environment and adhering to scheduled work requirements.
The role operates within a rostered telephony environment between 7:30am and 5:30pm, Monday to Friday - 37.5 hours per week.
About You A competitive application for the APS4 Senior Service Support Officer position would ideally demonstrate the following: Previous relevant Federal Government experience.
Demonstrated experience in a high-volume customer service, contact centre, service delivery or administrative environment.
Solid interpersonal and verbal communication skills with the ability to engage professionally with a diverse range of clients and stakeholders.
Strong IT capability and confidence working across multiple systems simultaneously.
Excellent attention to detail and accurate data entry and record-keeping skills.
The ability to work effectively within established procedures, KPIs and performance expectations.
Mandatory Requirements To be considered for this role, you must: Be an Australian Citizen.
Be willing and able to successfully complete a National Criminal History Check.
Currently hold, or have the ability to obtain, a Working with Vulnerable People registration OR Working with Children Check.
Be able to obtain and maintain a Baseline security clearance following commencement.
If this sounds like the perfect role for you, apply now!
Please note that applications will close Monday 24 August @ 5pm.

📌 Aps4 Senior Service Support Officer (Brisbane)
🏢 Troocoo
📍 Brisbane