The Entertainment Center Supervisor position will be responsible for the assisting the Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security.
The Supervisor must be the leader of the shift with the managers and create an setting that encourages ownership and accountability.
Supervisors are expected to maintain the quality and ethical standards set by Red Hawk.
DUTIES AND RESPONSIBILITIES
Supervise daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
Accountable to maximize daily sales and effectively manage costs, labor and cash control
Maintain opening, running and closing duties for department
Manage organization and cleanliness of departmental areas
Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
Ensures the highest level of quality and standards of service.
Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
Empowers staff to deliver exceptional legendary service
Executes any special events
Responsible to provide management with direct and honest feedback of staff regarding performance
Assist with staff training and employee relations




Assures that staff morale is maintained at a high level
Takes an active part in the recruitment and retention of staff
Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
High School Diploma or equivalent experience
Experience in high volume Family Entertainment Center Business
Interest and/or knowledge of motor sports
Proven leadership and team skills; ability to motivate and manage staff
Strong written, verbal and organizational skills
Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position
Maintain all safety procedures
Willingness to work a flexible schedule including holidays, nights and weekends
Sensitivity to confidentiality.
Use of discretion regarding personal and confidential employee matters
PHYSICAL REQUIREMENTS
Walk or stand for extended periods of time.
Must be able to lift up to 15 lbs.
on a regular and continuing basis
Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 50lbs.
The ability to communicate quickly and accurately
The work environment may include bright, dim or flashing lights and loud sounds
Requires manual dexterity to use and operate all necessary equipment
Be able to understand, follow and maintain safety standards at all times
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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📌 Apex Supervisor (New South Wales)
🏢 Red Hawk Casino
📍 New South Wales