An exciting opportunity exists for a motivated and customer-focused ICT Service Desk Analyst to join a supportive and values-driven ICT Services team.
This role is ideal for someone looking to begin or grow a career in ICT while contributing to the delivery of high-quality support services in a professional environment.
You will receive coaching, training and ongoing support to help you succeed in the role.
About the role:
As an APS3 ICT Service Desk Analyst, you will provide frontline ICT support to staff and partners through a range of communication channels.
Working within established procedures and documented taskcards, you will assist with resolving incidents and service requests, while delivering timely and effective customer service.
This is an entry-level ICT role that requires robust communication skills, attention to detail, and a willingness to learn.
Key responsibilities:
Providing advice and assistance on ICT matters using knowledge bases and other resources
Supporting stakeholders virtually and onsite, including users with varying levels of ICT knowledge
Contributing to ICT information resources, including FAQs, policy updates and technical content
Assisting with the identification, classification and prioritisation of incidents and requests
Supporting the diagnosis and resolution of ICT issues, and escalating where required
Using ITSM ticketing systems to log, update, track and close requests




Collaborating with stakeholders to ensure timely and effective resolution of issues
You will bring:
Strong customer service and communication skills
An interest in ICT and supporting end users
The ability to work within procedures and defined parameters
Good problem-solving skills and attention to detail
A collaborative approach and a positive attitude toward learning
This is a great opportunity to develop your ICT career in a team that values people, collaboration and continuous improvement.
You will be supported to build your technical knowledge while contributing to meaningful outcomes.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or ************ and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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📌 Aps3 Service Support Consultant (Canberra)
🏢 Dfp Recruitment
📍 Canberra