Lead, coach and develop a team of Case Managers
Oversee team portfolios, workflow and resources through to claims resolution
Monitor service standards and KPI performance
Provide coaching and feedback to support individual and team success
Provide technical guidance on complex claims and customer matters
Identify trends, risks and improvement opportunities and implement strategies
Coordinate quality assurance activities
Contribute to continuous improvement initiatives
Foster a positive, engaged and high-performing team culture
Partner with senior leaders to achieve operational objectives and support business performance
Requirements
Demonstrated experience leading a claims team within the superannuation, life insurance or personal injury industry
Strong technical knowledge of superannuation and/or life insurance claims
Knowledge of relevant legislation and industry best practice
Proven ability to coach, develop and motivate high-performing teams in a rapid-paced environment
Excellent stakeholder management, communication and problem-solving skills
Intermediate proficiency in the Microsoft Office suite
Ability to satisfy a National Police Check




Core Competencies
Demonstrates strong leadership in managing and developing high-performing claims teams within the superannuation and life insurance sectors, while ensuring compliance with relevant legislation and industry best practices.
Excels in stakeholder management, communication, and problem-solving to drive operational success and continuous improvement.
Highest-signal resume keywords
Claims Team Leadership
Superannuation Claims Knowledge
Life Insurance Claims Expertise
Stakeholder Management
Coaching and Development
ATS Optimization Keywords
Hard Skills
Claims Resolution
KPI Monitoring
Quality Assurance Coordination
Trend Analysis
Technical Guidance
Soft Skills
Coaching
Feedback Provision
Team Culture Development
Problem-Solving
Communication
Certifications & Qualifications
National Police Check
Industry Keywords
Superannuation
Life Insurance
Personal Injury
Legislation Compliance
Industry Best Practices
Tools & Technologies
Microsoft Office Suite
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📌 Super & Life Team Leader (Brisbane)
🏢 Jobtailor
📍 Brisbane