Ayan Infotech are urgently looking for
a ICT Project Officer
for a short term contract job opportunity in Canberra.
Due to the nature of the work involved,
we can only consider applicants who are Australian Citizens and hold a baseline security clearance.
Title:
ICT Project Officer
Type:
Contract (3 months + 1 *3 months extensions possible)
Location:
Canberra (onsite work only)
Nature of work:
100% office based in Barton
Required Skills and Experience:
Provide ICT support for hardware, software, network, account and device issues.
Triage, resolve and elevate service requests and incidents in line with service levels.
Administer user accounts, systems, devices, software and ICT asset records.
Support ICT projects, upgrades, testing, rollouts and implementation activities.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff, vendors and service providers to support ICT service delivery.
Identify recurring issues and contribute to service and process improvements.
Support cyber security controls, patching, access management and incident reporting.
As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based.
Essential experience & requirements:




Current minimum Baseline is essential
Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service workplace.
Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to workplace culture.
Submissions close:
31 August, *******:59pm Canberra Time (the client can close submissions before this date without further notice)
Contact: ************ for more details.

#J-*****-Ljbffr

📌 Ict Project Officer (Baseline Clearance) - Canberra
🏢 AYAN INFOTECH
📍 Canberra