About the Role We are seeking an organised and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full time basis.
This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes.
You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service.
This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.
Key Responsibilities Act as the first point of contact for clients following handover Coordinate the 90-day maintenance process, inspections and required trades Maintain regular communication with clients at key post-handover stages Track maintenance requests and follow up to ensure timely completion Liaise with construction teams, trades, suppliers and contractors to resolve issues Maintain accurate client records, documentation and maintenance updates Coordinate weekly maintenance meetings and update relevant systems Manage reception, incoming calls, visitors, deliveries and general office administration Prepare handover folders, client gifts and documentation Maintain office records, databases, keys and vehicle documentation Assist with meetings, events,



toolbox talks and other office activities Complete general administrative and ad hoc duties as required Skills Experience Minimum 5 years' experience in reception and administration Previous customer service experience Strong organisational and time management skills Excellent verbal, written and interpersonal communication High attention to detail and a proactive approach Confident using Microsoft Office and/or Google Suite Strong problem-solving skills and initiative Professional presentation and a customer-focused approach Ability to work independently and as part of a team Current NSW Class C Driver Licence and access to a reliable vehicle Cert IV in Administration, Customer Service or a related qualification is desirable Benefits Permanent full-time position Join an established residential construction business Varied role with a strong focus on customer relationships Supportive and professional working environment Monday to Friday, 38-hour working week Opportunity to work closely with an experienced construction and management team About the Company Our client is an established residential construction business with a strong reputation for quality homes and customer service.
The team is committed to delivering a positive client experience throughout the building journey, including providing ongoing support following handover.
To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Brooke Maloney at Frontline Construction on ************ or via ****** , otherwise please check out our website for other available positions.
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📌 Customer Care Coordinator (Nowra)
🏢 Construction
📍 Nowra