Program Manager – Domestic & Family Violence (CALD Focus)Multicultural Families Organisation – Southport QLDAs the Program Manager, you will lead the Support, Assessment, Referral and Advocacy (SARA) Program – a specialised domestic and family violence (DFV) support service for culturally and linguistically diverse (CALD) women and children based on the Gold Coast.
You will lead and support the SARA team in providing high-quality, culturally safe DFV services, manage your own case load, and ensure risk, safety, and wellbeing assessments are conducted with care and professionalism.
You will advocate for clients and ensure services align with the DFV Practice Principles and Cross-Cultural Competency standards, build and maintain strong partnerships with CALD-specific and mainstream community organisations, provide staff supervision and professional development, and manage reporting to funding bodies and compliance.Key responsibilitiesLead and support the SARA team in providing high-quality, culturally safe DFV servicesManage your own case load and ensure risk, safety, and wellbeing assessments are conducted with care and professionalismAdvocate for clients and ensure services align with the DFV Practice Principles and Cross-Cultural Competency standardsBuild and maintain solid partnerships with CALD-specific and mainstream community organisationsProvide staff supervision, professional development, and ongoing trainingDevelop and maintain program policies, procedures,



and audit toolsSupport high-risk DFV cases through direct and team-based approachesRepresent the SARA Program at community events and stakeholder forumsSupervise case workers providing court support and referrals to women navigating legal processesManage the HSQF framework including conducting regular audits of client services against the DFV Practice Principles, Standards and Guidelines *****), and Cross-Cultural Competency frameworksAbout youRelevant tertiary qualifications in human services, social work or related fieldsDemonstrated experience in DFV support and leading high-risk cases, crisis intervention, and program leadershipStrong knowledge of DFV and child protection legislation, CALD community dynamics, and the impact of intersectionalityExcellent interpersonal, communication, advocacy, and leadership skillsA current valid Police check, or willingness to undertake a Police checkA current driver's licenceA current valid Blue Card or the ability to obtain a valid Blue CardExperience working with migrant and refugee women and families (desirable)Knowledge of trauma-informed practice and court support services related to DFV (desirable)About usMulticultural Families Organisation (MFO) is a values-driven, culturally diverse organisation making a real impact in the community.
We are committed to empowering women from culturally and linguistically diverse backgrounds and delivering life-changing support to vulnerable individuals.A supportive and inclusive workplace cultureThe opportunity to lead a program that creates meaningful change in the lives of women and childrenBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Program Manager – Domestic & Family Violence (Cald Focus) (Gold Coast)
🏢 Multicultural Families Organisation
📍 Gold Coast