Customer Service Manager | $150K + Super | National Manufacturer
Insight Resourcing is proud to be representing this exciting opportunity on behalf of our client — a market-leading manufacturing business with a strong national footprint across Australia.
Our client is looking for an experienced Customer Service Manager to lead their customer service function and become the champion of a consistent, high-performing service culture across every state.
Based in Girraween, NSW and reporting to the General Manager – NSW, this is a genuine leadership chance within a business that takes pride in its brand promise and customer experience.
About the Role
As Customer Service Manager, you'll take ownership of a team delivering exceptional service nationally, ensuring a single, consistent methodology is embedded across all states. You'll set the standard for performance, process and people — and be the driving force behind customer satisfaction and loyalty.
Key responsibilities include:
Providing leadership, coaching and performance management to the customer service team, embedding national standards across all states
Setting clear objectives, KPIs and SLAs aligned to business and customer satisfaction goals
Developing and implementing customer service policies, procedures and standards
Monitoring performance and driving continuous improvement in efficiency and service quality




Managing escalated customer issues through to timely, satisfactory resolution
Leading training and development initiatives to build team capability
Identifying and implementing process improvement opportunities (Lean experience highly regarded)
Partnering cross-functionally with Sales, Marketing, Operations and Product teams
Analysing customer feedback and reporting on trends and performance to leadership
About You
Proven experience in a supervisory customer service role, ideally with multisite responsibility
Strong leadership skills with a track record of coaching and developing teams
Excellent communication, problem-solving and decision-making abilities
Experience with process improvement methodologies (Lean advantageous)
Systems experience (SAP preferred) and confidence across the MS Office Suite
Minimum Cert IV or Diploma in a related discipline, or equivalent experience
High emotional intelligence and a genuine customer-first mindset
Why Apply?
This is a rare opportunity to take a national leadership role within an established, market-leading manufacturing business — one that values consistency, integrity and a strong customer-first culture.
On offer here is a generous base salary of $150k + super, in addition to access to a fast scaling business with genuine career upside.
#J-*****-Ljbffr

📌 Customer Service Manager | $150K + Super | National Manufacturer (Sydney)
🏢 Insight Resourcing
📍 Sydney