AO3/1 Maintenance Support Officer - Cairns
AO3 Maintenance Support Officer – Call Centre
Hourly Rate: $***** per hour + superannuation
QLD Government
ASAP Start!
Initial contract to 14/09/2026 + likely ongoing contract
About the Role
As a Maintenance Support Officer, you will provide frontline customer service and administrative support, ensuring enquiries and maintenance requests are managed professionally and efficiently. Working within a high-volume call centre environment, you'll assist customers over the phone and via email, accurately record information, and contribute to the delivery of responsive maintenance services.
Your duties will include:
Arranging responsive maintenance for Government owned properties
Answering or making customer calls to address their maintenance needs
Raising work orders
Liaising with various trades and stakeholders for a variety of property maintenance needs




Maintaining accurate customer records
Data entry and detailed note taking
Providing administration support as needed
About You
Experience in a high-volume customer service environment, previous experience in a call centre workplace is highly regarded
Experience within construction, insurance repairs or property maintenance knowledge is advantageous
Strong data entry skills and attention to detail.
Experience across Microsoft Office Suite, including Excel and Word.
Problem-solving, negotiation and de-escalation skills
Exceptional customer service, active listening and verbal and written communication skills
Strong time management and decision-making ability
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📌 Ao3/1 Maintenance Support Officer - Cairns
🏢 empire group
📍 Cairns