The Non-Production Workplace Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.The role ensures these environments are:Available and stableSecure and properly configuredReady for testing and deploymentsQuickly restored when issues occurThis person also coordinates issue triage, manages workplace-related risks, and maintains knowledge of how various applications and systems work together.Required ExperienceTechnical & Industry ExperienceExperience working in large and complex organisations.Experience in industries such as:LogisticsTransportRetaileCommerceEnvironment & Release ManagementStrong experience managing enterprise test environments.Experience handling software releases and deployments.Experience with incident, change, and release management processes.Stakeholder ManagementAbility to work across technical and business teams.Strong communication and coordination skills.Experience facilitating issue triage and problem-solving workshops.Technical SkillsSAP applicationsOracle applicationsMicrosoft technologiesApplication dependencies and integrationsMonitoring & TroubleshootingNew RelicLog analysis and dashboard monitoringProcess KnowledgeITIL Change ManagementITIL Request ManagementITIL Conflict ManagementQualificationsPreferred CertificationsITIL CertificationAgile CertificationPMP CertificationOther Project Delivery CertificationsKey Personal AttributesProcess ManagementCreates and improves operational processes.Removes inefficiencies and simplifies ways of working.Uses data and feedback to improve outcomes.Relationship BuildingBuilds trust with diverse stakeholders.Works effectively across teams.Resolves conflicts professionally.Action OrientationTakes initiative and ownership.Responds quickly to issues and risks.Drives action even when information is incomplete.Digital MindsetUses data and insights to improve decisions.Promotes digital ways of working.Results FocusDelivers high-quality outcomes.Works through challenges to achieve goals.Helps remove barriers for others.Key ResponsibilitiesEnsure all non-production environments are available, secure, and fit for purpose.Manage and support test environments throughout the project lifecycle.Monitor environment health, availability, and performance.Coordinate environment setup and configuration for projects and testing activities.Ensure environments comply with security and data protection requirements.Release & Deployment ManagementPlan and coordinate software releases and deployments.Work with application support teams to deploy code with minimal impact to testing.Manage release schedules and deployment plans.Communicate deployment timelines and risks to stakeholders.Conduct post-release reviews and identify improvement opportunities.Lead triage sessions to identify and resolve environment issues.Troubleshoot complex technical problems across multiple applications.Coordinate teams to quickly resolve incidents and defects.Ensure clear communication during outages and service disruptions.Work closely with vendors and suppliers.Manage vendor support tickets and escalations.Partner with vendors to adopt new platform features and capabilities.Coordinate migration activities where required.Improve environment management processes and governance.Enhance monitoring, logging, and reporting capabilities.Drive innovation and adoption of new technologies.Maintain documentation, standards, and best practices.Stakeholder ManagementAct as the link between:Development teamsOperations teamsQuality Assurance (QA) teamsBusiness stakeholdersProvide regular updates on environment status, risks, and releases.Build strong working relationships across teams.Training & Knowledge SharingCreate and maintain environment management documentation.Train teams on release and environment management processes.Share lessons learned and best practices.
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