Company DescriptionAt Sofitel, luxury is more than elegance - it's a way of operating.
Every interaction, every decision, every leader and ambassador shapes our reputation.
As People and Culture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and strong commercial outcomes.Company DescriptionAt Sofitel, luxury is more than elegance - it's a way of operating.
Every interaction, every decision, every leader and ambassador shapes our reputation.
As People and Culture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and strong commercial outcomes.Job DescriptionReporting to the General Manager, you will be both architect and guardian of our culture.
Your influence will shape the way leaders lead, teams perform, and the hotel delivers results in a luxury setting.
You will connect talent strategy directly to business performance, balancing care with accountability.Partner with leaders to drive performance, engagement and accountabilityLead workforce planning aligned to business strategy and financial targetsElevate leadership capability through coaching, development and succession planningDrive impactful employee initiatives that influence engagement and retentionOversee recruitment and onboarding experiences that attract top-tier luxury talentFacilitate training across all levels from large scale brand immersions to bespoke coursesExpert management of employee relations and compliance, protecting both people and the brandChampion culture initiatives aligned to Sofitel's art de vivreOperational excellence through HR systems, analytics and reporting that inform commercial decisionsLead and develop the People and Culture team, creating structure,



clarity and high standards.QualificationsA strategic operator who thrives at the intersection of culture and business outcomesPassionate about shaping culture daily - through storytelling, standards and leadershipComfortable influencing at executive level and driving results across multiple functionsStrong commercial mindset with the ability to understand budgets, workforce costs, and the levers that impact profitabilityEmotionally intelligent, resilient and decisive under pressureExperienced in Australian employment law, Hospitality award, and managing ER matters with professionalism and discretionProven experience as a People & Culture / HR Manager, within a hospitality and/or luxury environment advantageousAdditional InformationThrive in Our Sofitel Gold Coast Broadbeach CommunityCompetitive salary package and incentive plan with comprehensive benefitsComplimentary lunch daily, dry cleaning, and on-site secure parking in the heart of BroadbeachCelebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthdayGenerous discounts on accommodation, dining, and lifestyle experiences across Accor's global portfolioTailored recognition and reward programs, with both pop up and large scale employee events every monthOngoing leadership development, mentoring, and career growth opportunitiesInclusive and supportive culture where your creativity and leadership shape the guest experienceFull Australian working rights are required for this role with the ability to work an average of 38 hours per week.Our Commitment To Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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📌 People And Culture Manager (Gold Coast)
🏢 Carra
📍 Gold Coast