Locally led, nationally connected, centrally supportedAnimal Emergency Australia (AEA) is Australia's largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes.Animal Emergency Service (AES) Hawthorn EastAES Hawthorn East is one of the leading 24-hour emergency animal hospitals in Melbourne, operating 7 days a week, 365 days per year.
At AES Hawthorn East, part of the Animal Emergency Australia (AEA) network, you'll collaborate with some of the most highly skilled ECC professionals in the industry, with a strong culture of mentorship and knowledge sharing.With a team of 80+ veterinary professionals and support staff, AES Hawthorn East combines clinical capability with a strong, people-first culture.
We are committed to clinical excellence, innovation, and building environments where our people can perform at their best and grow meaningful careers.About the RoleThe Vet Team Manager plays a critical role in the operational success of AES Hawthorn East.
Reporting to the Hospital Director, you will lead people, operational and commercial initiatives that support exceptional patient care, client experience and hospital performance.Key responsibilitiesLead the performance, engagement, and development of the veterinary teamDrive a high-performance, values-led culture built on accountability and trustOversee recruitment, onboarding, and workforce planning to ensure capability and capacityLead and support team through coaching, development, feedback and performance conversationsManage and embed change initiatives and continuous improvement activitiesEnsure effective rostering, workforce sustainability,



and operational coverageSupport financial performance through labour cost management, efficiency, and reporting insightsPartner with clinical and operational leaders to optimise patient outcomes and service deliveryStrengthen collaboration across multi-disciplinary teamsDrive compliance with WHS, policies, and AEA standardsAbout YouWhile we are open minded to a range of transferrable skills and backgrounds, you will likely be a person who:Thrives in complexity and brings calm to chaosBalances empathy with accountabilityLoves leading people and helping them grow and succeed with confidence supporting HR processesYou will also bringPrior experience as a people leaderKnowledge and experience of vet services or other clinical services advantageous but not essentialEffective communication skills, with the ability to coach, motivate and supportAbility to thrive in providing exceptional client and patient experienceExpertise delivering multiple projects from concept to completionProficient in Microsoft Office applications, particularly Word and ExcelWhat We OfferRemuneration for this role is c.
$120,000 to 130,000 base + super + 17.5% leave loadingPet well-being discounts (including discounted treatment and products)Discounted gym memberships (Fitness Passport)Dedicated wellbeing committee for our employeesAccess to our Employee Assistance Program (psychology, nutrition, sleep)Robust internal Continuing Education program and education allowanceRefer a Friend program & rewardsAt Animal Emergency Australia, we know that different backgrounds, experiences and perspectives make our teams stronger.
We're proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages.
If you require any adjustments during the recruitment process, we're happy to help.
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📌 Veterinary Team Manager (Victoria)
🏢 Animal Emergency Australia
📍 Victoria