Job Reference: *****At Healius, we're united by a shared purpose: making a difference to the future of Australia's health.
There's never been a more exciting time to join us as we transform into a stronger, more agile organisation with a focus on innovative ways of working, excellent customer and patient experiences and being a great place to work.This is an influential leadership role with the opportunity to make a meaningful impact across your region.
Combining operational leadership, referrer engagement, local business development and frontline team development, you'll be the link between strategy and frontline delivery, helping to shape exceptional experiences for patients, referrers and your team.About UsHealius is one of Australia's leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians.
Through our network of state-based and specialty brands, we provide high-quality diagnostic services that support clinicians to make informed decisions and improve patient outcomes.With more than 80 medical laboratories and approximately 2,000 patient collection centres nationwide, we process approximately one in four Medicare-funded pathology tests each year, supporting services that extend from some of Australia's largest and most complex private and public hospitals to regional areas and remote Indigenous communities.About The RoleAs a Customer & Commercial Manager, you will lead the delivery of pathology collection services across Cranbourne, Berwick, Narre Warren, Pakenham area, ensuring strong operational performance, consistent service quality and exceptional patient and referrer experiences.
Reporting to the Business Manager, you will be responsible for strengthening referrer relationships, driving local business performance and fostering a high-performing culture through effective leadership,



coaching and capability development.Key responsibilities:Implement local initiatives and action plans that align with regional strategies and business objectivesAct as the first point of contact for healthcare referrers, responding to enquiries, feedback and service needsIdentify and execute local business development opportunities that support growth and referral activity in collaboration with operational and commercial teamsCoordinate patient and referrer engagement initiatives, using feedback and insights to enhance service experiencesFacilitate digital onboarding for new referrers and support the adoption of digital health tools and systemsProvide daily coaching and guidance to frontline staff, supporting performance, engagement and adherence to service standardsLead team communication, onboarding, induction, recognition and performance review activities across your areaConduct regular site visits to ensure quality, compliance, brand presentation and national specimen collection standards are maintainedRepresent Healius at community and industry events promoting local services and referral relationshipsMaintain accurate CRM records, capturing stakeholder engagement and business development activityAbout YouWe are seeking a people-focused leader with a proven ability to build strong stakeholder relationships, drive business growth and lead high-performing teams.
You will be confident balancing people leadership, operational excellence and commercial performance, with a track record of improving customer satisfaction, strengthening business relationships and maintaining high service standards across a multi-site environment.Qualifications And ExperienceProven experience leading,



coaching and developing frontline teamsExperience managing people and operations across multiple sites or locationsDemonstrated experience driving business growth, customer satisfaction and commercial performance outcomesExperience within healthcare, retail or a similar customer-focused operational environmentKey Skills and AttributesStrong leadership capability with the ability to coach, develop and engage frontline teamsExcellent relationship-building and stakeholder management skillsCommercial acumen with the ability to identify opportunities and drive business performanceStrong change management capability and the ability to lead teams through evolving prioritiesProficiency using digital systems, reporting tools and technology to support operational outcomesBenefits, Perks And WellbeingAt Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and career, including:Access to retailer discounts and perks through the Flare Benefits platformHealth and financial benefits, including access to Fitness Passport, corporate health insurance discounts, banking benefits, novated leasing and salary packaging optionsFree and confidential wellbeing support through our Employee Assistance Program (EAP)Discounted childcare and babysitting services via KiddoAccess to online learning, courses and development pathways to support your career growthOur Commitment to Diversity and InclusionHealius is an equal prospect employer committed to fair, inclusive and merit-based recruitment practices.
We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences.
All applicants are assessed equitably based on their ability to meet the requirements of the role.Healius is part of the Commonwealth Government's Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter.
We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.
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📌 Customer And Commercial Manager (Victoria)
🏢 Healius
📍 Victoria