This is not a traditional HR operations role.We're looking for a commercially minded P&C; leader who thrives on building capability, improving systems, creating structure and driving enterprise wide change.
Someone who enjoys solving complexity, turning ambiguity into scalable solutions, and using data, technology and process excellence to elevate the employee experience.As one of Australia's largest land transport operators, CDC is evolving its People & Culture function to support future growth.
The Head of P&C; Services will play a critical role in shaping and leading a modern, enterprise wide P&C; service model focused on operational excellence, governance, systems, insights and continuous improvement.
The role sits within CDC's Corporate P&C; function and is responsible for creating scalable and consistent people processes across a national, multi business operation.What you'll leadDesign and implement CDC's national P&C; Services operating modelDrive employee lifecycle excellence across onboarding, employee movements, remuneration and performance reviews, and offboardingLead P&C; systems, data quality, reporting and digital enablement initiativesImprove governance, policy frameworks and process controlsEstablish meaningful workforce reporting and people insightsBuild scalable service delivery models that improve both employee and leader experiencePartner closely with Business Unit P&C; leaders to drive consistency while supporting operational needsLead continuous improvement initiatives that simplify processes and remove complexity from the businessWhat we're looking forYou may currently be a Head of HR Operations, Head of People Services, HR Shared Services Manager, HRIS Leader, HR Transformation Lead or a senior P&C; leader with strong operational and technical capability.You'll bring:Experience leading HR Operations, People Services, Shared Services or P&C; transformation functionsStrong systems and data capability, with exposure to HRIS implementations, workforce analytics and process automationProven success building operating models, governance frameworks and scalable service structuresStrong stakeholder management skills and the ability to influence senior leaders across a complex organisationA continuous improvement mindset and passion for simplifying ways of workingThe commercial acumen to balance enterprise consistency with operational practicalityExperience leading teams through change and uplift programsWhy this role is differentThis is a rare opportunity to help shape the future state of an enterprise P&C; function.You'll have the chance to build capability from the ground up, influence national people strategy, leverage technology to improve outcomes, and leave a lasting impact on how P&C; services are delivered across CDC.We're looking for someone who gets excited by data, systems, process design and creating better ways of working.
Someone who can see the bigger picture but is equally comfortable rolling up their sleeves to make change happen.If you're a strategic thinker with strong technical capability and a genuine passion for transformation, we'd love to hear from you.
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📌 Head Of P&C Services (New South Wales)
🏢 ComfortDelGro Australia (CDC)
📍 New South Wales