You're a leader who sees opportunity where others see complexity.You bring a strong transformation mindset, thrive on continuous improvement, and know how to unlock performance through people, process and systems.At Commonwealth Bank, our purpose is to build a brighter future for all.
As an Operations Enablement Lead, you'll play a critical role in shaping how we deliver for our customers by simplifying operations, driving productivity, and embedding smarter ways of working.Do work that mattersYou will lead a high-performing team focused on driving operational excellence, removing friction, and uplifting the way we work.
This role is ideal for a leader who is passionate about transformation, optimisation, and building capability in others.Key responsibilities include:Leading and developing a cohesive, high-performing team, fostering a culture aligned to The CBA Way and focused on continuous improvementLead end-to-end workforce enablement services, ensuring seamless onboarding and consistent Day 1 readinessIdentifying and removing operational impediments to streamline processes and improve outcomes for our customersDriving productivity initiatives and optimisation strategies across operationsLeading end-to-end transformation and uplift activities, embedding sustainable change into BAUDesigning and enhancing standard operating procedures to improve efficiency, quality and consistencyPartnering with stakeholders to deliver initiatives that improve customer and business outcomesEnsuring robust risk management practices and adherence to governance, controls and policiesActing as a key thought leader on process improvement and operational best practiceWe're interested in hearing from people who haveProven experience leading teams in complex operational environmentsA strong customer and risk mindset,



with a track record of delivering with a with a track record of delivering customer-centric solutions while effectively managing risk and regulatory obligationA strong transformation and uplift mindset, with a track record of delivering measurable improvementDeep experience in process optimisation, continuous improvement and operational excellenceThe ability to make sound decisions in complex or ambiguous environmentsExceptional stakeholder engagement and communication skillsA strong customer focus, with the ability to anticipate and respond to customer needsExperience designing and embedding operating rhythms, SOPs and scalable processesA proactive approach to identifying risks and implementing effective controlsYou are a people-first leader who creates exceptional teams and leads with ownership, curiosity and humility.
You simplify complexity, empower others, and consistently challenge the status quo to deliver better outcomes.Working with usAt CBA, we're committed to creating a workplace where everyone can thrive.
We support flexibility, encourage growth and development, and empower you to make a meaningful impact.We're guided by our Code of Conduct, which sets the standards for how we act, solve problems and make decisions every day.
You'll be expected to role model these behaviours and create an environment where your team does the same.If this sounds like you...Apply now and help us reimagine how operations deliver for our customers and our people.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
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📌 Operations Enablement Manager- Financial Crime Services (New South Wales)
🏢 Commbank
📍 New South Wales