AO3/1 Maintenance Support Officer - CairnsAO3 Maintenance Support Officer – Call CentreHourly Rate: $***** per hour + superannuationQLD GovernmentASAP Start!
Initial contract to 14/09/2026 + likely ongoing contractAbout the RoleAs a Maintenance Support Officer, you will provide frontline customer service and administrative support, ensuring enquiries and maintenance requests are managed professionally and efficiently.
Working within a high-volume call centre environment, you'll assist customers over the phone and via email, accurately record information,



and contribute to the delivery of responsive maintenance services.Your duties will include:Arranging responsive maintenance for Government owned propertiesAnswering or making customer calls to address their maintenance needsRaising work ordersLiaising with various trades and stakeholders for a variety of property maintenance needsMaintaining accurate customer recordsData entry and detailed note takingProviding administration support as neededAbout YouExperience in a high-volume customer service setting, previous experience in a call centre environment is highly regardedExperience within construction, insurance repairs or property maintenance knowledge is advantageousStrong data entry skills and attention to detail.Experience across Microsoft Office Suite, including Excel and Word.Problem-solving, negotiation and de-escalation skillsExceptional customer service, active listening and verbal and written communication skillsStrong time management and decision-making ability
#J-*****-Ljbffr

📌 Ao3/1 Maintenance Support Officer - Cairns (Queensland)
🏢 empire group
📍 Queensland