This is a relationship-led Key Account Manager role with a freight management business supporting complex B2B customers across transport, parcel, 3PL, 4PL and broader logistics networks.You'll be the key point of contact for a portfolio of tier one and tier two customers, keeping communication clear, resolving service issues quickly, and making sure customers feel supported before problems escalated.
You'll be most effective when you're face-to-face with customers, on site, in the office, and working closely with internal teams to get things done.The role is about ownership: owning the account, owning the communication, owning the issues, and driving outcomes.What you'll be doing:Managing a portfolio of key B2B freight and logistics customersActing as the day-to-day contact for customer communication, issues and service updatesBuilding strong relationships across customer sites, internal teams and carrier networksReviewing service performance, DIFOT / OTIF, claims, ticket volumes and recurring issuesPreparing and leading regular account reviews, governance meetings and performance updatesIdentifying root causes behind service issues and driving practical action plansCoordinating with operations, customer service, carriers, systems, finance and commercial teamsReducing escalations by staying close to customers and surfacing issues earlyFixing processes so the same problems do not keep repeatingKeeping customers calm, informed and confident when issues occurWhat success looks like:You'll be helping improve service outcomes,



protect key customer relationships and grow the share of work handled across existing accounts.Success in this role means fewer repeat issues, stronger communication rhythms, better customer retention and transparent evidence that problems are being solved properly - not just pushed around the business.What you'll bring:Experience managing B2B customer relationships in freight, transport, logistics, parcel, 3PL, 4PL or a similar environmentStrong communication and stakeholder management skillsConfidence dealing with customers face-to-face, including on siteA practical, commercial approach to solving service and operational issuesComfort working with service data, performance reporting and root cause analysisAbility to coordinate across operations, customer service, carriers and commercial teamsA calm, firm and transparent style when pressure is highStrong follow-through, action tracking and meeting disciplineA genuine ownership mindset -you do what you say you'll doThis could suit a Key Account Manager, Senior Account Manager, Customer Success Manager, Freight Account Manager, Transport Account Manager or someone from an operations / commercial background who has strong customer-facing experience.Freight or logistics experience will help you get up to speed quickly, but strong account management capability, ownership and execution are just as important.Why this role:This is a role for someone who likes being close to the customer and close to the action.You'll have the chance to build trusted relationships, create structure around communication, improve service performance and become the person customers rely on when freight challenges need to be solved properly.
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📌 Key Account Manager | Freight & Logistics (New South Wales)
🏢 Uplift Recruitment
📍 New South Wales