The role is with a boutique eCommerce agency based in Sydney, specialising in premium digital experiences for established and growing eCommerce brands.They're a lean team of around 20 people across Design, Engineering, Strategy and Client Success, creating a cooperative environment where people have genuine ownership and work closely across disciplines.The agency works on larger, more complex eCommerce projects and is known for combining strong design and technical delivery with a commercial understanding of its clients' businesses.About the RoleThis is a Project & Delivery Lead position with a strong focus on ensuring work across the agency is properly planned, resourced and delivered.The role is primarily project-led, overseeing multiple complex digital and eCommerce projects, with some exposure to ongoing retainer work.
You'll work across Client Success, Design and Engineering to keep projects moving, identify risks early and ensure work is delivered on time, within budget and to a high standard.It's broader than simply managing your own individual projects.
You'll have visibility across the agency's delivery pipeline and take responsibility for areas including capacity planning, resourcing, forecasting, timelines, budgets,



scope and project profitability.You'll also work closely with discipline leads to improve delivery processes and ways of working as the agency continues to grow.What You'll Be DoingLeading delivery across multiple digital and eCommerce projectsManaging agency capacity, resourcing and forecastingTracking project timelines, budgets, scope and profitabilityIdentifying risks, blockers and delivery issues earlyCoordinating cross-functional teams across Design, Engineering and Client SuccessImproving project planning, processes and reportingSupporting and coaching client-facing and delivery team membersWorking with discipline leads to improve how projects are deliveredMaintaining clear communication with internal stakeholders and clients throughout deliveryThey're Looking For Someone WithStrong experience within a digital, eCommerce or software agency environmentExperience managing complex digital projects and cross-functional teamsStrong project and delivery management skillsConfidence managing multiple projects and competing prioritiesCommercial awareness across budgets, scope, utilisation and project profitabilityExperience with resource planning, capacity management and forecastingStrong stakeholder management and communication skillsA proactive, structured and solutions-focused approachShopify, Shopify Plus or broader eCommerce experience is highly regardedThis would suit someone who enjoys being at the centre of delivery — bringing together clients, developers, designers and internal teams while keeping an eye on the bigger picture across resourcing, commercial performance and project quality.
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📌 Project & Delivery Lead (New South Wales)
🏢 Hustle
📍 New South Wales