Home Group is seeking a strategic Head of Service to lead its Customer Service Centre, redesign the operating model and drive improvements in resolution and customer satisfaction.
You will shape the future service using CRM, digital channels, and workforce planning, delivering better outcomes for customers and colleagues.We seek senior leaders with housing or regulated public sector experience, a track record of delivering improvements, and the credibility to influence across the organisation.
#J-*****-Ljbffr
📌 Head Of Customer Contact & Experience Transformation (New South Wales)
🏢 Guardian Jobs
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.