Who are we?
Clayton Church Homes is a leading provider of residential aged care, retirement living, and home care services across metropolitan Adelaide and the Adelaide Hills.
We are dedicated to offering the highest level of physical, emotional, and pastoral support.
With a proud history spanning more than fifty years, Clayton Church Homes has been delivering aged care services that enhance the independence, wellbeing, and lifestyle of older South Australians.
The comfort and welfare of our residents and clients are at the heart of everything we do.
We take pride in fostering genuine, caring relationships with those we serve.
We are now seeking a compassionate and motivated Registered Nurse to join our Customer Journey team to support residents, clients, and families through seamless, person‐centred onboarding and transitions across our aged care services on a 12-month contract.
About the Role
In this role, you will help shape and continually improve the end‐to‐end experience for residents and their families.
As part of the Customer Journey team, you will work closely with admissions, clinical, operations, and care teams, you will champion a culture of empathy, clarity, and exceptional customer service across the organisation.
You will focus on ensuring each resident's transition into care is smooth, well‐coordinated, and underpinned by strong communication and meaningful connection.
Key Responsibilities
Partner with admissions, operations, and care teams to streamline onboarding and transition processes
Map, analyse, and continuously improve the end-to-end customer journey
Identify gaps, challenges, and opportunities for improvement using qualitative and quantitative insights
Design and implement initiatives that enhance resident, client, and family experience
Support teams to deliver consistent, person centred communication and service
Champion a culture of empathy,



responsiveness, and customer centric practice across the organisation
Deliver a coordinated, comprehensive, and multidisciplinary approach to assessment and care planning
Ensure person-centred care that promotes health and wellbeing
About You
An experienced Registered Nurse, you are someone who truly cares about improving quality of life for older adults.
You have a warm, engaging communication style and the ability to build rapport quickly.
You're curious, empathetic, and skilled at understanding what matters most to residents and families.
To be successful, you will have:
Current registration with the Nursing and Midwifery Board of Australia (AHPRA) as a Registered Nurse.
Experience in aged care, healthcare, or other regulated environments
Strong understanding of person‐centred service, ideally in aged care, health, NFP or community services
Excellent communication, relationship‐building, and stakeholder engagement skills
Ability to interpret qualitative feedback to identify themes and improve touchpoints
Strong organisation and coordination skills
A compassionate mindset and genuine passion for enhancing resident experience
Why Join Us?
Salary packaging options, including meals and entertainment- increase your take home pay up to $****
Career milestones acknowledgements and service awards
Corporate health plan offering discounted health insurance
Influenza vaccination program
Employee Assistance Program
Supportive leadership and a team-oriented team culture.
Meaningful work that genuinely impacts the lives of older Australians.
How to Apply
Thank you for your interest in joining Clayton Church Homes, we appreciate the time and effort it takes to prepare and submit your application.
We will screen applications as they are received, so if you are interested apply now with your resume and a brief cover letter outlining your experience and interest in the role.

📌 Registered Nurse - Customer Journey (South Australia)
🏢 Clayton Church Homes
📍 South Australia