Position Title: Service Advisor
Department: Service Department
Location of the Role: Wollongong
Employment Type: Full Time
Overview of the company:
City Motors Group is a local, family-owned and operated organisation, with a long-standing history in the Illawarra.
We're home to Mercedes-Benz, Hyundai, Honda and an extensive range of certified pre-owned vehicles across three sites: Mercedes-Benz Wollongong, Wollongong City Motors and Shellharbour City Motors.
We're proud of our award-winning team and business practices, as well as our culture of inclusion across each of our teams and departments.
Overview of the Role:
We are now looking for a career minded and goal orientated individual that wants to start their career or carry on their existing career as a Service Advisor at City Motors Group.
The successful applicant will serve as the primary contact between the dealership and our customers and will be responsible for keeping our clients up to date with the progress of their service or repair.
Reporting to the Service Manager your day to day duties include:
Greeting and serving in customers




Writing and Invoicing customer paperwork
Face to Face and phone enquiries.
Supply general advice/quotations
Following up customer requirements
Updating customers on their service or repair
Booking customer's for service and repair work
Utilising our internal computer system
Liaising with clients about their cars needs
Organising loan cars and ensuring correct paperwork is filled out
Follow all internal processes and procedures
The Successful Applicant Must have:
Customer Service experience - essential
Excellent computer skills
The ability to multi-task
Robust administration skills
Work together as a team
Dispute resolution skills
The ability to think on your feet
Strong organisational skills
What we can offer you:
Employee recognition and award for tenure / year of service
Employee of the month incentive
Christmas party for employees, partner and children
Self-development training opportunities
Supportive work environment

📌 Service Advisor (Wollongong)
🏢 City Motors Group
📍 Wollongong