Join us to support in the recovery of some of the most vulnerable in our communities, together we can make a difference
Full time permanent position based in Cairns North
SCHADS Level 4B ($***** - $***** p/h) + Salary packaging benefits + Leave loading
The Way Back Support Service (TWBSS) is a suicide after-care program designed to provide practical, compassionate support to people who have been discharged from hospital following a suicide attempt or crisis.
The program aims to reduce the risk of suicide by offering coordinated, person-centred care that promotes safety, connection, and hope.
About the role
As a Support Coordinator, you'll play a vital role in supporting people referred to Wellways by the North Queensland Primary Health Network (NQPHN) and the Cairns and Hinterland Hospital and Health Service (C&HHHS;).
You'll work alongside individuals and their families to:
Provide non-clinical, recovery-focused support in the first three months following a suicide attempt
Help participants develop and implement personalised safety and support plans
Coordinate care and connect people to essential community and clinical services
Build social connections and empower participants to engage with their recovery journey
This is a community-based role that will require travel throughout the Cairns and Hinterland region.
About you
You're a compassionate, proactive qualified who is confident engaging with people in crisis and helping them access the right supports.
You bring a strong understanding of suicide prevention and mental health recovery, along with the ability to work independently and collaboratively.
You'll also bring:
Experience working with people with mental health challenges or those at risk of suicide
Strong interpersonal and communication skills
Ability to maintain boundaries while providing empathetic, person-centred care
Please click here to download a copy of the position description to see further details relating to the role




What do you need?
Relevant qualifications or commensurate experience in working in a support role for people with mental health conditions
An understanding of recovery principles and/or strengths-based principles
Evidence of the Right to work in Australia
National Police Records Check,
Blue and Yellow cards
Driver Licence and willingness to travel
NDIS Worker Orientation Module Certificate - 'Quality Safety and You' - free online course
What we can offer you:
A purpose driven culture where people can thrive, everyone is respected, and differences are valued
An equitable, diverse, and socially inclusive work environment
Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Paid Cultural Leave (where applicable)
Access for you and your family to our Employee Assistance Program
For a confidential discussion about the role, please contact Monique Holland | Team Leader | ******
Please submit your resume AND cover letter outlining your experience and what you would bring to the role.
Once you APPLY click here for a copy of the position description
This ad is subject to closing to end date if successful candidate is identified
Wellways is committed to reconciliation, lived experience and inclusivity.
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply.
Even if you only meet some of the criteria, we'd love to hear from youWellways Australia Limited is committed to the safeguarding of children and vulnerable people.
All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

📌 Support Coordinator (Queensland)
🏢 Wellways Australia
📍 Queensland