Permanent |
Full Time | 76 Hours Per Fortnight
Premium
Recquatic Membership | 13% Superannuation | Rostered Day Off (19
Day Month)
This position is classified
as a PACS Band 7 ($94,417 - $103,538 per annum) under the City of
Kwinana's structured remuneration system.
Join the Team
Driving Exceptional Customer
ExperiencesDo you excel at leading
people, improving service delivery and creating outstanding
customer experiences?
The City of Kwinana is
seeking an enthusiastic and experienced Customer Service
Team Leader to lead the customer experience function at
the Kwinana Recquatic as we prepare for an exciting new chapter.
With a $38 million redevelopment of the Recquatic Centre on
the horizon, there has never been a better time to join
our team and help shape the future of customer service in one of
the City's most valued community facilities.
What's On
OfferReporting to the Customer
and Fitness Coordinator, you will lead the Customer Service team
and oversee the daily operation of reception, administration and
retail services.
As the custodian of customer
service standards across the facility, you will play a critical
role in ensuring every visitor receives an exceptional
experience.
Your responsibilities will
include:
Leading
and developing a high-performing customer service
team.
Managing
the daily operations of reception and retail
services.
Overseeing financial
administration, banking and reconciliations.
Managing
customer enquiries, feedback and complaint
resolution.
Driving
continuous improvement of customer service
processes.
Supporting membership
growth and customer retention initiatives.
Using
customer feedback and service metrics to identify opportunities
for improvement.
About
YouYou are a customer-focused
leader who can inspire teams, build relationships and drive
results.
You'll bring:
Significant experience




in customer service environments, ideally in a leadership
role.
Strong
people leadership, coaching and performance management
skills.
Experience managing
financial processes and reconciliations.
Excellent
problem-solving and conflict resolution abilities.
Strong
business systems and technology skills.
A
passion for delivering outstanding customer
experiences.
Qualifications in
Business Management, Customer Service or equivalent
experience.
What's In It For
You?
At the City of Kwinana you will enjoy a true
work-life balance, with access to flexible working arrangements and
a fantastic workplace culture borne from a cooperative team
environment.
Other perks include, but are
not limited to...
A
fantastic workplace, recently ranked alongside the top 10% of
the most constructive local governments in Australia and New
Zealand for workplace culture!
Competitive salary plus
13% superannuation.
Monthly
rostered day off (19 Day Month).
Three
(3) days paid time off for Christmas closure.
Ten (10)
days per year of Personal Level with an additional two (2) days
given after 12 months' service.
An
additional two (2) days of Personal Leave per annum given after
your first year.
Additional annual
allowance instead of leave loading.
A robust
employee wellness program with initiatives designed to support
employees' physical and mental wellbeing.
A
generous Celebration and Recognition Policy for
employees.
Career
development, training opportunities and study




support.
Premium
Kwinana Recquatic Centre membership.
Want To Know
More?
To be considered
for this position, applicants must submit a CV and a cover letter
(maximum two pages) demonstrating their suitability by
addressing the Selection Criteria outlined in the Position
Description.
For more
information relating to the position, please contact Siobhan
Sirrell, Customer and Fitness Coordinator on *********.
Apply online: Click on the
green 'Apply' button below
Applications close
5:00pm Friday 28 August ****
The City of Kwinana
reserves the right to commence recruitment prior to the closing
date, and will not accept or consider late
applications
The City of Kwinana promotes and values diversity to create a unique work force.
Applicants from diverse backgrounds, such as Aboriginal people,
people living with disability or people from different cultural backgrounds are encouraged to apply.
The City also strives to be a customer centric organisation, with the customer at the centre of everything we do.
As such, all employees play an important role in helping us to achieve this by ensuring they provide best-practice customer service.
The City has the goal of zero harm for its employees, this includes providing a smoke-free environment and minimising exposure to the elements.
Conditions of employment are in accordance with the City's current Enterprise Agreement.
For further information,
please contact our Recruitment team on ********* or *********.
Please
note: As part of the City's recruitment process, the
selected applicant will be required to undergo a pre-employment
medical which includes a Drug and Alcohol screen test.
Attachments:
- HR - Application Pack for Employment.pdf
Position Description
City Life
Recquatic
Customer Service Team Leader
****.pdf

📌 Customer Service Team Leader (Western Australia)
🏢 City of Kwinana
📍 Western Australia