About the role
As Warranty Administrator, you'll play an important role in ensuring warranty claims are accurately prepared, submitted, followed through and finalised.
You'll work closely with Service Advisors, technicians, Parts Department and dealership management while communicating with manufacturers to ensure claims meet their required processes and standards.
This isn't simply a data-entry position.
You'll need to understand the story behind a repair—what happened, what was diagnosed, what work was completed, what parts were used and what information the manufacturer requires to support the claim.
Accuracy matters.
Timing matters.
Communication matters.
Key responsibilities
Preparing and submitting manufacturer warranty claims accurately and within required time frames
Reviewing repair orders to ensure the information required to support a warranty claim is complete
Working with technicians and Service Advisors to obtain accurate job stories, diagnostic information and supporting documentation
Ensuring labour, parts and other claim components are correctly recorded
Following manufacturer warranty policies, procedures and claim requirements
Monitoring outstanding, returned or rejected claims and taking appropriate follow-up action
Processing warranty credits and reconciling claims where required
Maintaining accurate warranty records and documentation
Assisting with manufacturer warranty audits and reporting requirements
Identifying recurring claim issues and helping improve dealership processes
About you




Has exceptional attention to detail
Is organised and comfortable managing multiple priorities
Takes ownership and follows tasks through to completion
Has strong written and verbal communication skills
Is confident working with computer-based systems
Can read information, understand the detail and identify what's missing
Works well with technicians, Service Advisors, Parts staff and management
Is comfortable working within manufacturer procedures and deadlines
Has a professional and positive approach
Enjoys solving problems rather than simply passing them on
About us
JT Fossey Trucks has proudly served Tamworth, Northwest and Recent England NSW for generations.
Representing some of the world's leading commercial vehicle brands, including Mack Trucks, Volvo Trucks, UD Trucks and Fuso Trucks, we have built our reputation around strong customer relationships, quality workmanship and people who take pride in what they do.
We're a locally established dealership with a strong history, backed by some of the world's leading truck manufacturers.
Benefits
A stable position within an established regional dealership
Working with leading global truck manufacturers
Manufacturer systems, support and training
Ongoing learning and development
A supportive and experienced dealership team
Interaction across multiple areas of the business
The opportunity to develop valuable specialist dealership knowledge
A workplace where accuracy, initiative and improvement are valued

📌 Warranty Administrator (New South Wales)
🏢 JT Fossey Sales
📍 New South Wales