Urgent requirement of Data PM/Lead - Contract - Brisbane

Requirements

Key Responsibilities

- Service Delivery and Management: Oversee the delivery of IT support services for Informatica and Databricks, ensuring alignment with SLAs, business priorities, and best practices.

- Stakeholder Engagement: Build strong relationships with business users, IT teams, and vendors, acting as the primary point of contact for service-related matters.

- Performance Monitoring: Monitor service metrics, user satisfaction, and incident trends. Identify opportunities for service improvement and drive initiatives to enhance quality and efficiency.

- Governance and Compliance: Ensure services meet data governance, privacy, and security standards, working with relevant teams to uphold policies and procedures.

- Continuous Improvement: Lead or participate in service reviews, process improvements, and post-incident analysis to drive ongoing enhancement of IT support functions.

- Team Collaboration and Leadership: Coordinate work across technical teams, providing guidance, removing roadblocks, and fostering a collaborative and high-performing environment.

- Knowledge Management: Oversee the creation and maintenance of process documentation, guides, and knowledge-sharing materials to support effective service delivery.

- Customer Service: Champion a customer-focused approach,



ensuring users receive prompt, professional, and solution-oriented support.

Required Skills and Experience

- Service Management & ITIL: Solid experience in IT service management, with a strong understanding of ITIL frameworks and a track record of driving service excellence.

- Leadership: Ability to lead, motivate, and coordinate teams in a dynamic IT support setting.

- Customer Engagement: Excellent interpersonal and communication skills, with proven success in managing stakeholder relationships and enhancing user experiences.

- Technical Awareness: General understanding of Informatica, Databricks, and data service platforms, sufficient to communicate with technical teams and guide service-related decisions.

- Cloud & Data Engineering Awareness: Familiarity with cloud platforms (AWS, Azure, GCP) and data engineering concepts, primarily from a service management perspective.

- Problem-Solving: Strong analytical skills for identifying root causes of service issues and facilitating appropriate solutions through the team.

- Outcome Orientation: Focused on delivering results, driving continuous improvement, and aligning IT services with business goals.

Duration: 06 Months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only

Email: [email protected]

📌 Data PM/Lead - Contract - Brisbane
🏢 Important Company of the Sector
📍 Brisbane