About the Role
We're looking for a highly organised, detail-driven Sales Support professional to join Aletek's growing team.
This role plays a critical part in enabling our sales function to perform at its best—combining customer service, data management, and operational coordination.
You'll act as the central hub between Sales, Customers, and Operations—ensuring accurate data, smooth processes, and a consistently high standard of customer experience.
Key Responsibilities
Sales & Customer Support
Manage inbound enquiries, orders, and customer communications
Prepare quotes, proposals, and sales presentations
Deliver responsive customer service and resolve or escalate issues
Ensure accurate handover of orders to operations
Sales Operations & Order Management
Manage shared inboxes and prioritise workflow effectively
Process sales orders end-to-end with accuracy and timely updates
Coordinate with operations, logistics, and supply chain teams
Monitor delivery timelines and communicate changes proactively
Identify productive stock allocation and supply solutions
Data Management & Reporting
Prepare and maintain customer pricing files and contract data
Perform data analysis to ensure accuracy across pricing and customer records
Support forecasting, budgeting, and sales performance tracking
Analyse customer spend and KPIs for reviews and reporting
Coordinate administrative support for inventory reviews
Sales & Marketing Support
Develop presentations,



catalogues, and marketing collateral
Maintain CRM data integrity, including customer records and email lists
Support targeted campaigns and customer communications
Assist in servicing unassigned accounts where required
General Support
Support trade shows, promotions, and team initiatives
Provide reporting and administrative support to the Sales Team and APAC Sales Manager
About You
Highly organised with strong attention to detail and accuracy
Strong analytical capability with confidence working across data and systems
Excellent communication skills (written and verbal)
A proactive, solutions-focused team player
Able to manage competing priorities in a fast-paced environment
Strong customer service mindset with a professional approach
Experience & Skills
Previous experience in sales support, customer service, or administration (preferred)
Experience working with CRM and ERP systems (preferred)
Strong Microsoft Excel capability (data handling, analysis, reporting)
Ability to build strong internal and external relationships
Why Join Aletek?
Be part of a fast-growing business with strong momentum across Australia and global markets
Work in a high-performance sales environment with direct impact on outcomes
Gain exposure to sales operations, data analytics, and commercial processes
Collaborative team culture focused on accountability and continuous improvement

📌 Sales Support & Customer Service (Bundaberg Central)
🏢 Aletek
📍 Bundaberg Central