Rosstown Hotel is seeking an experienced and customer-focused Gaming Supervisor to join our team full-time.With our recently refurbished gaming room, we're looking for someone who thrives in a fast-paced environment, is passionate about delivering exceptional customer service, and takes pride in maintaining the highest standards of gaming compliance.About Rosstown HotelRosstown Hotel is one of Melbourne's premier hospitality venues, offering a vibrant sports bar, family bistro, drive-through bottleshop and a state-of-the-art gaming lounge.
Following a major refurbishment, our gaming room provides guests with a modern, premium experience and continues to set the benchmark for service, presentation and responsible gaming.We're proud of our solid team culture, commitment to excellence and focus on providing outstanding experiences for both our guests and our employees.About the RoleFull-time position – 38 hours per weekRotating roster including days, nights, weekends and public holidaysLead day-to-day gaming operations in a busy, customer-focused environmentDeliver exceptional service and build genuine relationships with our guestsEnsure compliance with Victorian gaming legislation, Responsible Gambling requirements and venue policiesProcess jackpots,



payouts and gaming transactions accuratelySupport, coach and lead the gaming team during shiftsWork closely with management to maintain a safe, compliant and welcoming environmentAbout YouTo be successful in this role you willHave previous experience in a Gaming Supervisor or senior gaming positionHave a thorough understanding of Victorian gaming legislation and Responsible Gambling practicesBe passionate about delivering exceptional customer serviceHave excellent communication and leadership skillsEnjoy working in a fast-paced environment and remain calm under pressureHold a current Victorian Gaming Licence, RSA and RSG (or be eligible to obtain them)What We OfferWork in a brand-new, fully refurbished gaming roomFull-time employment with guaranteed 38 hours per weekComplimentary staff meal on every shiftOngoing training and development opportunitiesSupportive leadership team and positive workplace cultureCareer progression opportunities within a growing hospitality groupIf you're an enthusiastic hospitality professional who takes pride in customer service, compliance and leading from the front, we'd love to hear from you.
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📌 Gaming Supervisor (Melbourne)
🏢 @
📍 Melbourne