We are the team of the Mighty West, and we are for the West, fiercely proud of our unique 140+ years Western Suburbs heritage.
Our famous Bulldog fighting spirit mirrors that of the West – the west of Melbourne and the west of Victoria - where hard work and standing up for what you believe in matters.
While our history guides us, our horizons have lifted, unprecedented opportunities await, and our ambitions loom large.Our Club still exists to bring people together and create lasting memories, as much as it strives to win premierships.
It's about our people, and their shared passion for the red, white and blue.
It's about ambition, pride, determination, and having a place to call home.
We'll always be entrenched in our community, embracing the beauty and strength in its diversity.
It's the story of what it means to be a Bulldog 'Through & Through'.
We strive to create an inclusive environment where all are celebrated and belong regardless of age, ability, gender, sexual orientation, religion or background.
We are a child safe organisation committed to the safety and wellbeing of all children and young people.If you are looking to be a part of a committed and passionate team, the Western Bulldogs encourage you to apply for this fantastic role.Your contribution to the team includesThe role of the Membership Sales Officer is to drive membership sales and revenue growth through proactive outbound and inbound phone engagement, while delivering exceptional customer service and maintaining data integrity across every member interaction.This role is also responsible for:Bring a sales focus to every membership interactionActively identify upgrade opportunities for membersEnsure all inbound phone calls are answered efficiently, and call wait times are minimalUndertake outbound sales calls to support membership targets,



including calls to upgrade membership packagesMaintain flexibility to work after hours and weekends as required during busy sales periodsProcess recent memberships and renewals through the Clubs CRM (Archtics)Provide customers with clear products and service informationStrive to exceed the customers' expectations, where the standard and level of service exceeds what the customer could reasonably define as normal or expectedSkills and experienceMinimum 1-2 years in sales, retention or a call centre environment with demonstrated performance outcomesAbility to meet/exceed sales and Call KPI's, including high-volume outbound and inbound enquiriesExperience using CRM applications for accurate data processing (Archtics preferred)What's on offerFlexible working arrangements – up to 2 days working remotely opportunityAdditional Work Life Leave - provided to those who are required to work weekendsBirthday Leave - a day of leave available in the week of your birthdayClose to West Footscray Station part of the new Metro Tunnel lineFree onsite parking availableClub membership - Free access to Western Bulldogs AFL and AFLW home games for you and your familyContinuous learning & development – Array of paid and discounted professional training and development opportunities on offerDeals & Discounts with Club corporate sponsors - over 40% in some casesParent friendly – Paid Primary and Secondary Carer's Leave availableWellbeing focus including - we support our staff to complete a proactive wellbeing plan, free access to club gym, wellbeing sessions and activities across the yearSuccessful candidates will be required to hold a valid working with children check and a satisfactory national criminal history check.Western Bulldogs acknowledges that we reside on traditional lands of the Kulin Nation.
We offer our respect to the Elders of these traditional lands, and through them to all Aboriginal and Torres Strait Islander peoples past, presenting and emerging.
Western Bulldogs encourages Aboriginal and Torres Strait Islander people to apply.
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📌 Membership Sales Officer (Victoria)
🏢 Western Bulldogs
📍 Victoria