The Service Coordinator is responsible for coordinating the delivery of quality care and support services to clients across Caring Your Life's service portfolio.
The role focuses on client scheduling and rostering, workforce coordination, subcontractor engagement, client communication, incident escalation, and ensuring continuity of services.
The Service Coordinator acts as the primary point of contact for clients and support workers, ensuring services are delivered safely, efficiently, and in accordance with organisational policies, funding requirements, and client preferences.We prefer bilingual languages: Chinese, Cantonese and moreKey responsibilitiesDevelop, maintain and manage client service rostersMatch clients with suitable support workers based on skills, experience, availability,



cultural preferences and client needsEnsure services are scheduled and delivered according to approved care plans and service agreementsProvide regular communication and support to clients and their representativesCoordinate support worker schedules and availabilityManage daily roster changes and service adjustmentsArrange replacement staff when workers are unavailable due to illness, leave, emergencies or other circumstancesRespond promptly to client enquiries and requestsReceive and document complaints, concerns, and feedbackEscalate complex complaints, safeguarding concerns, and unresolved matters to the Head of OperationsAbout youExperience in rostering, scheduling, or service coordination within community services, disability, aged care, or health sectorsStrong organisational and time management skillsExcellent verbal and written communication skillsAbility to manage competing priorities in a rapid-paced environmentStrong problem-solving and conflict-resolution abilitiesHigh-level computer literacy and ability to use client management systemsAbility to work independently and collaboratively within a teamUnderstanding of client-centred service delivery principlesExperience working within NDIS, Aged Care or Support at Home programsKnowledge of workforce scheduling systems and CRM/client management software
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📌 Service Coordinator (New South Wales)
🏢 CARING YOUR LIFE
📍 New South Wales