You may have heard of us – Ashley and Martin (that's right, the hair people).
We have been around for over 60 years supporting our customers on their hair regrowth journey and we are pretty excellent at what we do!
We pride ourselves on the excellent customer service we provide and the results our products achieve.
We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide.Our patients trust us with something deeply personal — and that trust, when managed well, drives both life-changing outcomes and robust commercial performance.We are looking for someone who understands that service and sales are not separate — they are connected.This role suits a commercially minded Customer Service Specialist who enjoys building relationships, influencing outcomes, and taking accountability for results — while maintaining strong operational discipline.About the RoleThis is a full-time on-site role (76 hours per fortnight, Tuesday to Saturday) combining sales, structured clinic administration with patient servicing and subsequent enrolment conversations.Initially, your focus is on:Managing existing patients throughout their treatment journeyConducting check-ups and progress photo reviewsProactively facilitating subsequent treatment enrolmentsDriving patient retention and follow-up outcomesContributing directly to clinic revenue performanceThis is not a passive servicing role.
You are responsible for engagement, follow-through and influencing continuation decisions.




Your ability to build trust and confidently guide commercial conversations will directly impact clinic performance — and your own progression, which over time will involve sales.What You'll Be Responsible ForBuild strong, long-term patient relationshipsMonitor progress and confidently discuss next-stage treatment plansProactively follow up to secure re-enrolmentsTake ownership of retention and conversion outcomesMaintain high patient satisfaction while driving commercial resultsClinic Operations & AdministrationManage CRM, patient records and documentation accuratelyProcess payments and reconcile daily takingsCoordinate appointments and reception enquiriesEnsure compliance with internal processes and confidentiality standardsManage stock and day-to-day clinic operationsStrong administration underpins strong sales performance.
Attention to detail matters.Performance & AccountabilityTake ownership of follow-up metrics and enrolment outcomesContribute to total clinic performance, not just individual tasksWork closely with the clinic team and GPs to optimise patient journeysWhat We're Looking ForStrong customer-facing experience (retail, health, hospitality, consultative sales or admin)Experience in a sales environmentConfidence discussing outcomes, value and next stepsNatural ability to build rapport and guide decisionsComfort being measured on follow-up and enrolment performanceStrong organisational and systems capabilityA growth mindset and interest in long‐term progressionPrevious sales experience is highly regarded.
Experience converting existing customers or upselling within a service environment will be viewed favourably.
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📌 Sales Specialist (Brisbane)
🏢 Ashley & Martin
📍 Brisbane