Business Analysis & Delivery Skills (Core)

- Strong BA project experience of delivering
regulatory or policy -driven change

- Robust experience on Target
Operating Models (TOMs), i.e. designing processes

- Advanced capability in process mapping (L2–L4),
including current state and future state

- Strong requirements documentation skills,
including:

- Business requirements

- Functional requirements

- Non -functional and control
requirements

- Ability to trace regulatory obligations through
to operational and system impacts;

- Strong ability to interpret legislation, rules,
and industry codes and identify implications

- Confident in challenging gaps, inconsistencies,
or illogical solutions





- Able to connect dots across customer experience,
risk, operations, and technology

- High attention to detail without losing sight of
broader strategic intent

Domain Knowledge Required

- Fraud and scam domain
knowledge (strongly preferred)

- Experience working
with:

- Financial
crime

- Consumer
protection obligations

- Risk
and compliance frameworks

- Exposure to SPF
obligations, industry rules, or codes (highly desirable)

- Background in
financial services or banking environments