Microsoft Dynamics 365 CRM
Techno -Functional Consultant:

Techno -Functional Consultant
with strong expertise in Microsoft Dynamics 365 CRM/Power Platform. The role
involves requirement gathering, solution design, customization, integration,
and end -to -end implementation of Dynamics 365 CRM solutions, while bridging the
gap between business needs and technical delivery.

Key Responsibilities

· Collaborate with
business stakeholders to gather and analyze requirements.

· Translate business needs into functional and technical
specifications.

· Configure, customize, and extend Microsoft Dynamics 365 CRM
modules (Sales, Customer Service, Marketing, Field Service, etc.).

· Develop custom components using Power Platform (Power Automate,
Power Apps, Power BI).

· Perform data migration, system integration, and third -party
connector implementations.

· Write functional design documents, solution blueprints, and test
scripts.

· Work closely with developers on plugins, workflows, JavaScript,
and APIs.

· Provide end -user training, UAT support,



and post -go -live
assistance.

· Ensure solutions follow best practices, security, and compliance
standards.

· Support upgrade, patching, and performance optimization of CRM
environments.

Required Skills &
Experience

· Strong experience in
Microsoft Dynamics 365 CRM (Online & On -Premise).

· Hands -on with configuration, customization, workflows, business
rules, and security roles.

· Technical knowledge of C#, .NET, JavaScript, Power Automate,
SQL, and Web APIs.

· Experience in integrating Dynamics CRM with other enterprise
applications.

· Knowledge of Dataverse and Power Platform ecosystem.

· Solid problem -solving, requirement analysis, and solution
design skills.

· Good understanding of CRM processes (Sales, Marketing, Customer
Service).

· Excellent communication and stakeholder management skills.

Good to Have

· Microsoft Certified:
Dynamics 365 Fundamentals / Functional Consultant Associate / Developer
Associate.

· Knowledge of Azure services (Logic Apps, Service Bus, Azure
Functions).

· Experience with Agile/Scrum methodology.

Certifications
Needed:
Certifications

· PL -200 (Power
Platform Functional Consultant)

· PL -400 (Power Platform Developer)

· PL -600 (Power Platform Solution Architect)

· AZ -204 (Developing Solutions for Microsoft Azure)

· AZ -400 (Azure DevOps Engineer Expert)

· MB -910/MB -920 (Dynamics 365 Fundamentals