Role Overview


We are seeking a detail -oriented Test Analyst to support testing activities across customer engagement workflows and system integration initiatives. The role will focus on validating business rules, integrations, and end -to -end functionality to ensure high -quality delivery prior to go -live.

Key Responsibilities


- Develop comprehensive test plans, test strategies, and detailed test cases based on business and functional requirements.

- Execute functional, integration, and end -to -end testing across customer journeys, including triggers, segmentation logic, personalisation rules, and cross -channel behaviour.

- Validate system integrations to ensure data accuracy, completeness, correct mappings, and proper event sequencing.

- Perform end -to -end testing of transactional and marketing communications, including message rendering, dynamic content, product recommendations, and promotional logic.

- Conduct API and data synchronization testing to verify correct handling of customer data, transactions, behavioural events, and system interactions.

- Identify, log, and track defects with clear reproduction steps, impact assessment,



and traceability to requirements and acceptance criteria.

- Collaborate with Business Analysts, developers, and internal stakeholders to validate fixes and ensure quality standards are met.

- Support User Acceptance Testing (UAT), regression testing, and go -live readiness activities.

- Ensure test documentation is maintained, up to date, and aligned with governance standards.