Brisbane Automatic Gate Systems – Cleveland QLDIn this role, you will coordinate daily service schedules, allocate field technicians, manage work orders and keep clients informed from booking through to completion.Do you love keeping things organised, solving problems quickly and making sure every job runs smoothly?
Can you confidently manage a busy service schedule, communicate with technicians and clients, keeping the details under control even when priorities change?
Brisbane Automatic Gate Systems is looking for a highly organised and proactive Service Scheduler to join our Cleveland-based team.
We specialise in premium access control and automation solutions for domestic and commercial clients.
Our mission is to be the company that best understands our clients and consistently delivers quality automation products.
This office-based role is central to the smooth running of our service department.What You'll DoSchedule technicians efficiently to maximise productivity and meet domestic and commercial client needsCoordinate urgent callouts, maintenance work, repairs and follow-up visitsCommunicate clearly with clients regarding bookings, job updates, access requirements and timeframesManage changing priorities throughout the day and adjust schedules as neededPrepare and maintain accurate job notes, client assets and service recordsTrack parts, equipment and resources required for each service jobLiaise with technicians, suppliers, clients and internal team members to keep work movingAnswer calls and enquiries with professionalism, confidence and a solutions-focused approachAssist with service-related administration from job creation through to invoicingSupport the service team to deliver reliable,



timely and high-quality outcomesWhat You'll BringPrevious experience in service scheduling, job coordination, dispatch, or administrationExperience with simPRO or similar job management software will be highly regardedExcellent organisational skills and the ability to manage multiple jobs at onceStrong attention to detail and accurate data entry skillsClear, professional, and confident communication skillsThe ability to stay calm, focused, and practical in a fast-paced environmentStrong problem-solving skills and the confidence to make sound decisionsA positive, can-do attitude with ownership and accountabilityA customer-focused approach while balancing business and operational needsThe ability to work well with technicians, office staff, clients and suppliersWhy You'll Love Working With UsJoin a well-established company with a strong reputation in the industryBe part of a supportive team that values reliability, precision, and teamworkReceive on-the-job training and develop industry-specific knowledgePlay a key role in helping clients keep their gate and access systems operating safely and reliablyWork in a role where your organisation and communication skills genuinely make a differenceCompetitive salary based on experienceAbout the RoleThis is an ideal opportunity for someone who enjoys being the calm, organised person at the centre of a busy service operation.
You will be coordinating parts, helping technicians get where they need to be and ensuring clients receive qualified and timely service.If you take pride in being organised, enjoy solving problems, and are ready to play a key role in a busy service team, we would love to hear from you.
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📌 Service Scheduler / Service Coordinator (Queensland)
🏢 Brisbane Automatic Gate Systems
📍 Queensland