NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years.
Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands.Operate in a fast-paced environment, support customers through major life events.
You'll manage complex claims from start to finish, assessing cases, gathering information, and making fair decisions based on policy guidelines.
You'll coordinate repairs and replacements with builders and suppliers, ensuring timely resolutions.
Keeping customers informed, you'll handle inquiries, resolve issues, and maximise settlement opportunities.
This is a permanent full time role based in Bidjigal country (Hurstville).
Your journey with IAG starts on 28th September ****, where you'll be supported with comprehensive, office‐based training and Rockpool development.
Training runs Monday to Friday, 9:00am–5:00pm, and will be based at our Hurstville office for the first three months, giving you plenty of time to learn, connect and build confidence in the role.
What You'll Do
Support customers through their claims journey, listening to their situation and helping find fair, practical outcomes.
Manage property claims from start to finish, keeping customers informed every step of the way via phone and email.
Work closely with suppliers, repairers and internal teams to ensure claims are progressed efficiently




Balance multiple claims and priorities in a fast‐paced environment, especially during busy periods
Assess information, ask the right questions, and make confident decisions in line with policy guidelines
Bring empathy, professionalism and problem‐solving skills to every interaction, particularly when customers are under stress
What You'll Bring
Proven customer service experience.
The ability to thrive in a fast‐paced, collaborative environment.
Great interpersonal skills to build and maintain stakeholder relationships.
Excellent written and verbal communication skills.
Strong attention to detail, with the ability to keep accurate notes and stay organised.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech & appliances, and many more.
Industry‐leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award‐winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
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📌 Consultant, Commercial Claims (New South Wales)
🏢 Iag
📍 New South Wales