At Refinery Group, we hire for attitude as much as experience.We'relooking for people who lead from the floor.The people who know gaming operations inside and out, build strong relationships with guests, support their team, and take pride in running safe,compliantand high-performing venues.
Experience matters, but so do leadership,professionalismand a genuine passion for hospitality.Ifyou'rean experienced Gaming Supervisor ready to take the next step,we'dlove to hear from you.About the OpportunityThe Angel of Malvern is entering an exciting new chapter under Refinery Group.As a well-known local venue, The Angel is being revitalised with a strong focus on hospitality, guestexperienceand operational excellence.We'reseeking an experienced Gaming Supervisor who's ready to take the next step in leading the day-to-day gaming operation and help shape the future success of the venue.This role is perfect for someone who thrives in a fast-paced environment, enjoys leading from the floor and understands the balance between exceptional guest service, commercialperformanceand regulatory compliance.Working closely with the Venue Manager and wider leadership team,you'lloversee gaming operations, support and develop team members, ensure compliance standards aremaintained, and create a welcoming setting where guests feel valued and looked after.This is a fantastic opportunity to join a growing hospitality group and make a genuine impact within a venue undergoing transformation.Why Join UsShape one of Melbourne's mostanticipatednew hospitality destinationsDiscounts across all Refinery Group businessesSupportive leadership and a positive, collaborative team cultureTraining and Master Classes with industry leading experts like Justin North and Liam BurnsAnnual staff partiesOpportunities across bars,



restaurant service,eventsand functionsCareer pathways within our expanding hospitality portfolioTraining and developmentEmployee referral scheme– paying up to $600 persuccessfulcandidateFree staff meals on shiftJoin a passionate, ambitious team with a shared vision for excellenceAbout YouYou'rea hospitality professional who understands that outstanding gaming operations start with great guest experiences.You are confident leading teams, passionate about compliance and operational standards, and enjoy being actively involved in the day-to-day running of a busy gaming environment.You'llalso bring:Minimum 5 years' experience as a Gaming Supervisor or similar leadership roleStrong understanding of Victorian gaming regulations and compliance requirementsKnowledge of Victorian liquor licensing and hospitality legislationExperience managing gaming operations, cash handlingproceduresand venue complianceExcellent communication and stakeholder management skillsStrong organisational skills and attention to detailA hands-on leadership style with a solutions-focused mindsetA genuine passion for hospitality and guest serviceCurrent RSA, RSGand Victorian Gaming Industry Employee LicenceAvailability to work a rotating roster including evenings,weekendsand public holidaysWhat You'll Be DoingOverseeing the day-to-day operation of the gaming departmentLeading,coachingand supporting gaming team membersEnsuring compliance with all gaming, liquor licensing, WH&S; and company requirementsManaging gaming staff rosters,trainingand performance standardsMaintaining gaming equipment audits, cashmanagementand banking proceduresSupporting venue security,openingand closing procedures, and asset protectionBuilding strong relationships with guests and resolving issues professionallyCollaborating with venue leadership to drive operational excellence and guest satisfactionIdentifyingopportunities to improve processes,performanceand the overall guest experienceJoin us on this exciting journey and help shape a hospitality experience Melbournewon'tforget.
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📌 Gaming Manager - The Angel Of Malvern (Melbourne)
🏢 Refinery Group
📍 Melbourne