Medical Receptionist / Patient Services CoordinatorThe Eye and Laser Centre Gold Coast is a modern, well established ophthalmology practice in the heart of Southport.
We are a multidisciplinary specialist Ophthalmic practice, with a team of Ophthalmologists delivering expert service and care.
We're known for being a genuinely team-oriented team with a caring culture, clear leadership and strong processes and systems.Come join our wonderful team!
About usThe Eye and Laser Centre Gold Coast is a modern, well established ophthalmology practice in the heart of Southport.
We are a multidisciplinary specialist Ophthalmic practice, with a team of Ophthalmologists delivering expert service and care.
We're known for being a genuinely collaborative team with a caring culture, clear leadership and strong processes and systems.About the roleAs a Patient Services Coordinator, you will be the first point of contact for patients in a high quality specialist setting - not a GP or retail environment.
Working with a close knit administration team, you will collaborate daily with ophthalmologists and clinical staff to care for patients and keep the clinic running smoothly.This is not a retail‐style reception role—attention to detail, calm communication, and a high level of professionalism are essential.This role is rostered from Monday to Thursday, ***** hours per week.DutiesGreet patients and manage check ins, appointments,
invoicing and paymentsRespond to phone and in-person enquiries with professionalism and empathyMaintain accurate patient records in Genie, the patient management systemCoordinate clinic flow and support doctors and clinical staffLiaise with optometrists and external healthcare providersAssisting with general administrative tasks as directed by the Clinic DirectorSkills and ExperienceExperience in medical practice/similar administration role preferred, however not essentialStrong interpersonal skills and a calm, organised approach under pressureHigh attention to detail and accuracy with patient administrationProficiency with Microsoft OfficeExperience with Genie/Xestro/Medicare/DVA/Health Insurance preferredA current (or willing to obtain) National Police CheckCulturePeople enjoy working here because the team is genuinely supportive and leadership is visible and accessible, providing daily guidance, and the clinic is well organised with clear systems - so you can focus on delivering a great patient experience.
We welcome candidates from all backgrounds who share our commitment to patient centred care.BenefitsCompetitive hourly rate + super (commensurate with experience)Birthday leave, company paid parental leaveStructured onboarding and full training from day oneA supportive and collaborative admin and clinical teamClear leadership and day-to-day support from the Clinic DirectorConvenient and accessible location
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