The Manufacturing Growth Hub Pty Ltd – Mornington VICTradie Boardroom helps trade-based business owners build better, more organised and more profitable businesses.We support builders, plumbers, electricians, landscapers and other trade businesses with their systems, processes, quoting, scheduling, team communication, job management, marketing and business improvement.This role is connected to Manufacturing Growth Hub, but the position will be focused on supporting the Tradie Boardroom business and its trade-based clients.Admin / Client SupportTradie BoardroomLocation: Work From Home / MorningtonEmployment Type: Part-timePathway: Admin support → client support → software implementation → client success / coachingAbout Tradie BoardroomTradie Boardroom helps trade-based business owners build better, more organised and more profitable businesses.We support builders, plumbers, electricians, landscapers and other trade businesses with their systems, processes, quoting, scheduling, team communication, job management, marketing and business improvement.This role is connected to Manufacturing Growth Hub, but the position will be focused on supporting the Tradie Boardroom business and its trade-based clients.About the RoleWe are looking for a capable, organised and tech-savvy Admin / Client Support / Software Support Assistant to join our team on a part time basis.This is not a standard admin role.You will start by supporting administration, client communication, marketing, documentation and day-to-day coordination.
However, the real opportunity is to grow into a client-facing support role where you help trade business owners use systems, software, templates and processes to run their businesses better.The right person will have experience using trade, construction or business software such as ServiceM8, Buildxact, Simpro, AroFlo, Xero, CRM systems, quoting tools, scheduling tools or similar platforms.You do not need to know everything, but you must be confident with software, quick to learn new systems, and comfortable helping others understand how to use them.Key ResponsibilitiesAdmin and OperationsProvide day-to-day administrative support to the Tradie Boardroom teamManage scheduling, diary coordination,



meetings and follow-upsPrepare documents, templates, checklists, reports and presentationsMaintain accurate client records and internal systemsAssist with research, data entry and general office dutiesKeep tasks, actions and client follow-ups organisedClient and Software SupportAssist with client communication, support requests and follow-upsHelp clients navigate software tools, templates, systems and processesSupport onboarding calls, workshops and client sessionsAssist with setting up, reviewing or documenting client systemsHelp track client progress, actions and implementation itemsLearn how trade businesses operate and how Tradie Boardroom supports themOver time, support clients more directly with system setup, accountability and improvementMarketing and Content SupportAssist with social media, email updates and marketing campaignsHelp prepare basic graphics, marketing materials and client resourcesSupport the creation of templates, guides, checklists and training contentCoordinate newsletters, client updates and promotional materialsHelp keep brand messaging and client-facing materials consistentWhat We Are Looking ForWe are looking for someone who is practical, organised, confident with software and interested in business improvement.You will ideally have:Experience in administration, customer support, software support or office coordinationStrong understanding of software tools used by trade, construction or service businessesExperience with platforms such as ServiceM8, Buildxact, Xero, CRMs, job management tools or quoting/scheduling softwareExcellent organisation and time management skillsStrong written and verbal communication skillsHigh attention to detailConfidence speaking with clients and business ownersA professional,



friendly and helpful approachAbility to manage multiple tasks at onceConfidence using Microsoft Office, email, calendars and cloud-based systemsA proactive attitude and willingness to learnHighly Valued ExperienceExperience in any of the following would be highly regarded:ServiceM8BuildxactSimpro, AroFlo, Fergus, Tradify or similar job management toolsXero or accounting integrationsCRM systemsQuoting, estimating or scheduling softwareWorking with builders, trades, construction or small business clientsClient onboarding or software implementationMarketing administration or social media supportCreating templates, training resources or support documentsGrowth OpportunityThis role has a clear pathway for the right person.You may start with admin, coordination and support tasks, but the goal is to help you grow into a more valuable client-facing role.Over time, this could develop into:Client Support CoordinatorSoftware Implementation AssistantClient Success AssistantTradie Boardroom Support CoachClient Account ManagerBusiness Systems Support ConsultantThe right person will learn how to help trade business owners improve the way they quote, schedule, communicate, manage jobs, lead teams and run their businesses.What We OfferFlexible part-time workA practical, supportive team environmentVariety across admin, software, marketing and client supportTraining in business systems and client supportExposure to real trade and small business improvementA genuine pathway into client success, software support or business coachingThe chance to be part of a growing business with meaningful impactWho This Role Would SuitThis role would suit someone who:Is highly organised and reliableEnjoys helping people solve problemsIs confident using software and learning new toolsHas experience with trade, construction or service business systemsWants more than a repetitive admin jobIs interested in business improvement, systems and client supportCan communicate clearly with business ownersWants to grow into a more client-facing role over timeApplyWe are not including application instructions in this refined version.
If you are interested, please contact the employer through appropriate channels.
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📌 Admin / Marketing / Support (Melbourne)
🏢 The Manufacturing Growth Hub
📍 Melbourne